Agentic AI for In-Store Retail
AI agents that help store associates sell
When the phone rings, Quiq’s agentic AI answers and takes care of WISMO, returns, and BOPIS questions, keeping associates free to sell.
Deliver results for retail stores
Protect store associates productivity, while also reducing customers’ time on hold.
Routine questions resolved.
With integrations into OMW and inventory, Quiq resolves WISMO, returns, and BOPIS updates over any channel before shoppers call the store.
Customers never repeat themselves
Quiq captures shopper intent before a call transfers, so associates open every conversation already informed.
Easy access to the knowledge base
With Quiq, store associates have a better way to ask product or policy questions quickly, without calling a manager for help.
Built for every moment in the shopper journey
Improve conversion, reduce handle time, and increase customer loyalty.
Order status, answered
Shoppers ask where an order or return stands (WISMO). Quiq pulls the live status and answers, no hold queue required.
BOPIS order changes
A shopper texts to change pickup location or swap an item. Quiq updates the OMS and sends a new confirmation before they arrive.
Smart call routing
A shopper calling about a specific product answers a few quick questions, then reaches the right associate with full context already loaded.
Service desk continuity
A shopper starts a return online walks into the store. The associate sees the full history and can finishes the return quickly.
Product knowledge
Quickly onboard new store associates by creating a Quiq AI assistant to help deliver product knowledge at the moment they need it.
51%
of calls converted into orders
A Fortune 500 Office Supply retailer uses Quiq Voice AI to answer calls, freeing associates for high-intent sales. This shift turned a fragmented voice channel into a visible, high-performing revenue engine for stores.
The outcomes speak for themselves
Global brands trust Quiq to deliver faster resolution, with AI experiences that stay true to their brand.
Your floor team was hired to sell.
Give them time to do it.
Frequently Asked Questions (FAQs)
What is agentic AI for retail stores, and how is it different from a chatbot or IVR?
Agentic AI does more than answer questions — it takes action to resolve them. A chatbot or IVR menu can point a shopper to store hours or a return policy page, but it can’t check inventory, update an order, or change pickup details on the spot. Quiq’s AI Agents connect directly to store systems, including order management and inventory, so they resolve WISMO, returns, and BOPIS requests end to end, without a hold queue or a manual handoff. Every action follows Process Guides that reflect your store’s own standards, so the AI works the way your best associate would, not a rigid script. Read more about how Process Guides work
How does Quiq's AI handle WISMO ("where is my order") questions in retail stores?
When a shopper calls or texts asking where an order or return stands, Quiq’s AI pulls live status straight from your order management and inventory systems and answers immediately, no hold queue and no transfer to a human required. Because Quiq maintains context across every channel, a shopper who starts on chat can move to a phone call without repeating the order number or issue. This keeps routine WISMO volume off the phone lines, so in-store associates can stay focused on the customers standing in front of them instead of working through a stack of order-status calls between sales.
Can Quiq's AI manage BOPIS (buy online, pick up in-store) changes, like swapping a pickup location?
Yes. When a shopper texts to change a BOPIS pickup location or swap an item, Quiq’s AI updates the order directly in your order management system and sends a new confirmation before the shopper arrives at the store. This goes beyond answering a question: the AI completes the transaction itself, using the same integrations and guardrails that govern every other action it takes. If a change needs human judgment, such as an unusual substitution, the AI hands it off to an associate with the full conversation history attached, so nothing gets lost and the shopper doesn’t have to start over.
How does Quiq make sure AI-handled retail conversations stay accurate and on-brand?
Quiq’s AI is built around Verified Intelligence, a set of guardrails that check every response against your data before it reaches a customer. The Verify Claim feature cross-references answers against your inventory, order, and policy systems to catch inaccuracies before they’re sent, and Process Guides encode your brand’s specific standards and tone in plain language, not rigid scripts. You can see the step-by-step reasoning behind any AI decision, which matters for a channel like in-store retail, where a wrong return policy or an incorrect pickup time creates real friction for a shopper standing in your store. Read more about Verified Intelligence
What results have retailers seen from using Quiq's agentic AI in stores?
A Fortune 500 office supply retailer used Quiq’s Voice AI to answer store calls that used to tie up associates or go unanswered. The AI now qualifies purchase-ready calls, captures order details, and routes higher-value opportunities to Inside Sales, converting 51% of qualified inquiries into orders, with an average order value of $450 compared with $40 for typical in-store transactions. The result turned an inconsistent, labor-intensive phone channel into a measurable revenue source across hundreds of store locations.
Can store associates use Quiq's AI to answer product or policy questions without pulling in a manager?
Yes. Quiq’s AI Assistants give associates a fast way to look up product details or store policy without pulling a manager away from the floor. Retailers also use Quiq to build an AI assistant specifically for onboarding, so new associates can ask product questions in the moment rather than digging through a manual or waiting for a coworker to free up. Because it draws on the same knowledge base and Process Guides as the customer-facing AI Agent, the answer an associate gets matches what a shopper would get on the phone or in a text conversation.