AI Reporting and Insights
Measure what actually matters.
Quiq combines real-time operational reporting with AI-powered conversation analysis, giving leaders a complete view of performance across every channel, agent type, and customer interaction.
Know exactly how your AI is performing
Full conversation coverage
Every AI interaction is reviewed and scored. Identify knowledge gaps, missed resolutions, and escalation patterns across all channels.
Custom scoring and metrics
Define what good looks like for your business. Set your own criteria using your categories and taxonomy.
Insights that take action
AI Analysts can automatically update CRM records, send alerts, and trigger workflows.
Built for the way modern teams work
Agent performance at a glance
Track response times, handle time, and CSAT by individual agent or team. Find coaching opportunities fast.
Queue and workforce visibility
Monitor queue volume, staffing, and saturation in real time. Drill into 30-minute intervals to manage capacity.
Metrics built for business
Go beyond standard metrics with purpose-built measures like Work Time. Track CSAT, AHT, FCR, and NPS alongside them.
One complete view of the business
Unified AI and human agent analysis
Analyze conversations that transfer between agents without losing context. Spot exactly where handoffs and resolutions break down.
BI tool integrations and data export
Connect to your existing reporting stack. Push data to your warehouse so every team stays aligned.
Custom events and funnels
Track any event across the customer journey. Build funnels and bring in external data for a complete view.
Meet Quiq’s Agentic AI Analyst
