Omnichannel Conversational AI
One platform.
Every channel.
Quiq connects customers to your AI and human agents across every channel.
Pick up every phone call with Voice AI
Handle calls with natural conversation, take action, and escalate to a human agent when needed, with full context intact.
Clear high-volume queues with email
Read, triage, and respond to emails to close requests without agent involvement.
Upgrade your text channel with RCS Business Messaging
Send branded, interactive messages with images, buttons, and carousels, all verified so customers know it’s really you.
Deliver rich, native experiences with Apple Messages
Let users contact your brand directly from Safari, Maps, Search, and Siri, with secure payments and rich media built in.
Turn Facebook Messenger into a service and sales channel
Handle inbound questions with AI, escalate to human agents when needed, and re-engage customers already spending time on Facebook.
Support and sell your customers on Instagram
Give customers a direct line to your brand from their Instagram feed, with AI handling volume and agents stepping in for what matters most.
Serve a global audience on WhatsApp
With over two billion users worldwide, WhatsApp gives your team a familiar channel for support, sales, and service.
Reach customers proactively with Outbound SMS
Send appointment reminders, order updates, and alerts at scale, and let customers respond when it works for them.
Handle more on your website with Web Chat
Resolve customer questions before they become calls, and saves agents up to 20% of their response time.
Reach every customer with SMS
Text messages have near-universal reach. Use SMS for two-way support, proactive updates, and conversations that customers can pick up on their own time.
$7M
added revenue in just 9 months
Terminix struggled with high call center costs and inefficient customer outreach, especially during seasonal spikes. With Quiq, they automated scheduling and engagement, reducing costs while significantly increasing revenue.
Frequently Asked Questions (FAQs)
Which messaging and voice channels does Quiq support?
Quiq connects AI and human agents to customers across voice, email, SMS, web chat, WhatsApp, Apple Messages for Business, RCS Business Messaging, Facebook Messenger, and Instagram, all from one platform. Each channel keeps its native experience (rich media on Apple Messages, branded RCS cards, WhatsApp’s global reach) while running through the same AI Agent and knowledge base underneath. That means you’re not managing separate bots or integrations per channel, just one AI Agent that shows up everywhere your customers already are.
Can a customer switch channels mid-conversation without losing context?
Yes. Quiq maintains continuous context so a customer can start on voice, move to text mid-call, and pick a conversation back up on web chat later, without repeating themselves. This channel-switching is one of Quiq’s core differentiators versus platforms that treat each channel as a separate system with its own context. It’s what lets Quiq route a fully qualified conversation, not a blank thread, to a human agent when escalation is needed.
Does Quiq support WhatsApp, Apple Messages for Business, and RCS?
Yes, all three are native Quiq channels. Apple Messages for Business lets customers reach your brand directly from Safari, Maps, Search, and Siri, with secure in-message payments. RCS Business Messaging upgrades standard texting with branded, verified, interactive messages like carousels and buttons. WhatsApp gives you a channel with over two billion global users. Panasonic uses Quiq’s WhatsApp channel to deliver multilingual, out-of-hours support across its European markets. See the Panasonic story for details.
How does Quiq handle high-volume channels like email and web chat?
Quiq’s AI reads, triages, and responds to email at scale, closing out requests without agent involvement where possible, while Web Chat resolves questions before they turn into phone calls, saving agents up to 20% of their response time. Both channels run on the same AI Agent and knowledge base as your other channels, so a customer who emails and later starts a web chat doesn’t have to restate their issue.
Do AI Agents and human agents operate across the same channels, or are they separate systems?
The same. Quiq’s Digital Contact Center gives human agents a single workspace across every channel, and AI Agents run on identical Process Guides, knowledge bases, and integrations. When an AI Agent escalates, the human agent receives the full conversation history and context rather than a blank thread. Brinks Home used this shared model to shift 60% of transactions to digital channels while cutting cost per contact by 67%.
Can outbound/proactive messaging run through the same platform?
Yes. Outbound SMS lets you send appointment reminders, order updates, and account alerts at scale, and customers can reply on their own time through the same channel. Because outbound messaging runs on the same platform as your inbound support channels, a customer who responds to a reminder enters a conversation with full context already attached, rather than starting a disconnected thread with a separate system.