Agentic AI in Consumer & Home Devices
AI Agents that
help customers troubleshoot.
Guide customers through setup, diagnose issues, and schedule a technician when necessary.
Deliver results for consumer & home devices
Cut no-defect-found returns, lower cost per contact during launch spikes, and resolve issues before they turn into a negative review.
Catch returns before they ship
Resolves setup and activation issues in the first minutes of ownership, before a customer decides to box up a working product.
Diagnose the real issue
Verify every fix first
Every troubleshooting step is checked against your approved logic before it reaches a customer, and escalates when necessary.
Built for every moment in the customer journey
From the first setup to a warranty claim, Quiq AI Agent keeps the fix moving and the return numbers down.
Schedule technician visit
Books visit and shares the full transcript, so the technician shows up knowing what’s been tried.
Diagnostic-led triage
Check telemetry, connectivity, or any backend indications to jump-start diagnosis of a problem.
Returns & warranty automation
Validate the purchase, check warranty status, and issue the shipping label automatically.
Proactive maintenance outreach
Send a proactive message with a one-click guide for an update or routine step.
Account & billing self-service
Handle plan questions, payment guidance, and account updates directly, without a call to support.
6X
decrease in cost per interaction
Roku’s AI agent checks account and device status, diagnoses the issue, and resolves it or hands off to a person, before a working product gets returned.
The outcomes speak for themselves
Global brands trust Quiq to deliver faster resolution, with AI experiences that stay true to their brand.
See what fast, effortless service looks like for your business
Frequently Asked Questions (FAQs)
What's the difference between an AI chatbot and an agentic AI agent for consumer and home devices?
A chatbot can tell a customer what a setup error usually means. An agentic AI agent checks the account and device status, walks the customer through the actual fix, and confirms it worked, or hands off to a person with full context when the issue needs judgment a system can’t provide. That distinction matters most in the first minutes after a customer opens the box, since that’s when most no-defect-found returns get decided.
How does Quiq reduce no-defect-found returns?
Up to half of consumer electronics returns are fully functional products. Most of those decisions happen in the first few minutes after a customer runs into trouble and can’t get the product working. Quiq resolves in that exact window: guiding the customer through setup or troubleshooting over SMS or in-app messaging, checking account and product status along the way, and confirming the fix before ending the conversation.
Can AI actually diagnose a product problem, or does it just answer FAQs?
Quiq asks adaptive follow-up questions, reads a photo or plain-language description of what the customer is seeing, and reasons across both the product and the account before recommending a step. That’s different from a decision-tree chatbot built for software FAQs, which breaks down the moment a customer describes something the device is actually doing instead of clicking a menu option.
How does Quiq protect customers from bad troubleshooting advice?
A wrong diagnostic step on a physical product isn’t just a bad experience. It can make the issue worse or miss a genuine safety concern. Every troubleshooting response Quiq gives is verified against your approved logic before it reaches a customer, so the AI knows the difference between a step it’s cleared to recommend and one that needs a specialist.
Does Quiq work with our existing account, warranty, and fulfillment systems?
Quiq connects to account, CRM, and warranty or fulfillment systems through validated integrations and open APIs. Your architecture doesn’t get rebuilt around Quiq. You extend it, so the AI can check real status and take action instead of just describing options.