Agentic AI in Home & Field Services
AI agents that deliver field service excellence.
Resolve scheduling, rescheduling, and service contacts end to end — without a human agent in the loop.
Deliver results for home & field services
Reduce truck roll waste, cut seasonal staffing costs, and improve first-time fix rates by connecting AI agents to the systems that run their operations.
Self-serve scheduling
Presents available windows, confirms the new time, and updates dispatch — in the same text thread, without human agent involvement.
Seasonal surge without the hiring cycle
Handle routine volume in February and peak demand in April, with no ramp time, no quality variance, and no off-boarding cycle when the season ends.
Troubleshoot before dispatching
Diagnosis and resolve issues before scheduling a technician, prepare technician with context to improve first-time fix rates.
Built for every moment in the service journey
From the first appointment request to the post-service follow-up, Quiq AI agent handles the whole journey, without losing the experience your brand has built.
Appointment scheduling
Book, confirm, and reschedule service visits by connecting directly to your FSM — available 24 hours a day, across text, web chat, and voice.
Proactive dispatch updates
Send technician ETA updates – and reschedule if needed – before the truck arrives at an empty address.
Guided troubleshooting
Troubleshoot and resolve issues remotely, with step-by-step diagnostics, before booking a technician visit.
Proactive renewal outreach
Text customers before their service contracts end, offering renewal windows and seasonal service reminders.
Post-service follow-up
Send a satisfaction check, route positive responses toward a review, and escalate dissatisfied customers to a human agent.
67%
decrease in cost per interaction
To combat rising costs, Brinks Home shifted voice volume to Quiq’s AI-powered digital channels. This move cut interaction costs by 67% and boosted CSAT by 14 points, matching the quality of human agents.
The outcomes speak for themselves
Global brands trust Quiq to deliver faster resolution, with AI experiences that stay true to their brand.
See what fast, effortless service looks like for your business
Frequently Asked Questions (FAQs)
Can AI agents actually schedule and reschedule service appointments end-to-end?
Yes. Quiq’s AI agents connect directly to your field service management (FSM) system, so a customer can request, confirm, or reschedule a visit inside the same text thread, with no human agent needed to check a calendar or re-enter the change. The AI agent also handles the reverse case: if a technician is running behind, it can proactively text an updated ETA and offer to reschedule before a truck ever arrives at an empty house. Brinks Home used this approach to shift voice volume into Quiq’s AI-driven digital channels, cutting cost per interaction by 67% while lifting CSAT by 14 points.
How does agentic AI reduce seasonal staffing costs for field service companies?
Home and field service companies often see sharp seasonal swings, like pest control in spring or HVAC in summer, that used to mean hiring and training temporary agents every year. Quiq’s AI agents absorb that surge without a ramp-up period, handling routine scheduling, billing, and troubleshooting questions at the same quality level in April as in February. Because the AI runs on the same Process Guides year-round, there’s no seasonal quality dip and no offboarding cycle once demand drops. Terminix used Quiq’s AI to expand its sales pipeline while managing this kind of demand variability.
Can AI troubleshoot an issue before a technician is dispatched?
Yes. Quiq’s AI agents can walk a customer through step-by-step diagnostics over chat, SMS, or voice before booking a visit, which resolves simple issues without a truck roll and gives the technician useful context for the ones that do need a visit. This matters financially: a technician dispatched to a job that turns out to be solvable by phone, or that needs a part nobody brought, is one of the most expensive and avoidable costs in field service operations. Guided troubleshooting in-conversation cuts down on both wasted trips and repeat visits.
What results have home and field service companies achieved with Quiq?
Brinks Home cut cost per interaction by 67% and increased CSAT by 14 points after shifting phone volume to Quiq’s AI-driven digital channels, matching the quality customers previously got from human agents. Terminix used Quiq to expand its sales pipeline while managing seasonal demand. Across home and field services generally, Quiq customers tend to see gains from combining three things: instant scheduling, remote troubleshooting before dispatch, and proactive updates that head off “where’s my technician” calls before they happen.
Does Quiq integrate with field service management (FSM) and dispatch systems?
Yes. Quiq’s AI agents connect to your existing FSM platform so appointment booking, technician ETA updates, and rescheduling happen automatically, without a human agent manually updating two systems. Quiq also integrates with major CRMs like Salesforce, Zendesk, and ServiceNow, so field service teams running their contact center through one of those platforms don’t need to rip anything out. If you use a different FSM, Quiq’s open APIs let your team connect it without requiring extensive engineering work.