Agentic AI Agents
Deploy once.
Adapt to anything.
Delight customers with what they actually need, on the channel they prefer. Fully governed by your standards and visible at every step.
Our AI agents provide instant, multilingual support across all channels while maintaining your unique brand voice.
Resolutions that close the loop
Go beyond answering questions and deliver the outcomes your customers need.
Control you can see
Govern every interaction with your rules, your standards, and your brand voice built in.
Context that doesn't break
Stay in one conversation from start to finish, across every channel and every agent.
Real customers. Real results.
Learn best practices from today's biggest brands
Give every customer an efficient resolution.
Frequently Asked Questions (FAQs)
What makes Quiq's AI Agents different from other AI customer service chatbots?
Most AI chatbots answer questions; Quiq’s AI Agents resolve them. They take real action, completing bookings, returns, and account updates, connect to your business systems, and stay governed by your own standards with full visibility into every decision. Unlike generic tools that hand a customer off the moment a request gets complex, Quiq AI Agents carry context across every channel, so nothing gets lost between AI and human. Accor’s AI agent, Allison, shows the difference: it pulls live, property-specific data instead of matching pre-written answers, which took AI response accuracy from 46% to 80% and lifted CSAT to 89%.
Can Quiq AI Agents actually complete tasks like bookings, returns, or account updates, not just answer questions?
Yes. Quiq AI Agents connect directly to your business systems through APIs, so they complete transactions rather than deflect them to a queue. That means rebooking a flight, processing a return, updating an account, or scheduling an appointment, without a human needing to finish the job. Terminix uses this to run appointment scheduling and field coordination through messaging, generating $7M in cross-sell revenue in nine months and cutting appointment assessment time by half a day. That’s resolution, measured in completed tasks rather than deflected conversations.
See the Terminix case study
How does Quiq prevent AI Agents from giving inaccurate or hallucinated answers?
Every AI Agent response passes through Verify Claim, which cross-references the answer against your actual data and knowledge base before it reaches a customer. Process Guides encode your brand standards, policies, and escalation rules in natural language, so the AI Agent follows your rules rather than improvising. Before launch, teams can run simulations across realistic, multi-turn scenarios to catch failures before customers do. Afterward, step-by-step visibility shows exactly which tool calls and data lookups led to each decision. At Accor, this combination helped raise AI response accuracy from 46% to 80%.
Learn more about Verified Intelligence
Do Quiq AI Agents keep context when a customer switches channels or gets escalated to a human agent?
Yes. Quiq is built for one continuous conversation, so a customer can start on voice, move to text, and finish with a human agent without repeating anything. When an AI Agent escalates, it hands off the full conversation history, stated intent, and any preferences already shared, not a blank chat thread. Accor’s AI agent, Allison, passes qualified conversations to human agents this way, removing the “starting from scratch” problem that used to add time to every escalation. The handoff feels invisible to the customer, even though the channel or the agent behind it changed.
What channels can Quiq AI Agents support?
Quiq AI Agents work across voice, chat, SMS, email, WhatsApp, Apple Messages for Business, and Google RCS, all from the same underlying agent. Customers can move between channels mid-conversation, for example receiving a text with appointment options during a live voice call, without losing context. Panasonic uses this to run WhatsApp support across multiple European markets and languages, replacing email as its out-of-hours channel. Because every channel draws on the same Process Guides and knowledge base, the AI Agent’s answers stay consistent no matter where the conversation starts.
What results have companies seen after deploying Quiq AI Agents?
Results vary by use case, but they tend to show up in both cost and experience metrics. Brinks Home cut cost per contact by 67% and grew digital transactions from 12% to 60% of interactions. Terminix generated $7M in cross-sell revenue in nine months by shifting scheduling and cross-sell conversations to messaging. Accor doubled booking intent and raised CSAT to 89% with its AI agent, Allison. Panasonic scaled multilingual support across European markets without adding headcount. Across these deployments, AI Agents resolve an estimated 30 to 60% of inquiries automatically.
See the Brinks Home case study
See the Terminix case study
See the Accor case study