The Quiq Blog

The latest news and expert advice on AI, CX, and customer service.

AI | 9 min read

6 Questions to Ask Generative AI Vendors You’re Evaluating

With all the power exhibited by today’s large language models, many businesses are scrambling to leverage them in their ...
Customer Experience | 6 min read

7 Customer Experience (CX) Predictions for 2022

Channels | 9 min read

Business Messaging 101: Best Practices by Channel

Contact Centers | 7 min read

Is Your Service Center Busy? Don’t Turn Off Messaging!

Customer Experience | 6 min read

3 Key Customer Success Metrics to Go After in 2022

Customer Experience | 5 min read

Dreading Customer Experience Snags Over the Holidays? You're Not Alone.

Channels | 7 min read

How to Communicate with Customers Effectively

AI | 10 min read

Turning Chatbots Into Virtual Shopping Assistants

Contact Centers | 7 min read

7 Ways to Get Ahead of Holiday Customer Service Issues

AI | 3 min read

How a Premium Jeweler Drove 40X Return on Ad Spend

Channels | 6 min read

Facebook Messenger for Business 101

Channels | 10 min read

Using Conversational Commerce as an Alternative to In-Store Shopping

Industries | 5 min read

E-Commerce Holiday Strategy: How to Increase Sales While Managing the Holiday Rush

Channels | 3 min read

Modernizing Customer Experience with Order Management Automation

Channels | 6 min read

5 Examples of Omnichannel Strategies That Will Boost Your Holiday Sales

Customer Service | 4 min read

Three Ways Conversational AI Can Boost Your Customer Service During the Holidays

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