About Michael Hartsog
Michael Hartsog is the Vice President of Strategic Alliances at Quiq, developing and managing all channel partner and BPO Reseller relationships. Prior to building Quiq’s channel program, Michael was the Director of Mid-Market Sales leading a team of direct sellers during Quiq’s early years. Michael has deep expertise in the customer service and contact center software space, having previously held enterprise sales positions at Five9, Genesys, Rightnow Technologies and Oracle. Michael has had the good fortune of working with many leading brands in the retail, hospitality, consumer service and financial services industries to deliver exceptional customer experiences. Michael makes his home in Montana with his wife and four children, spending time skiing, boating, and enjoying the outdoors.
5 Tips to Transform Your Customer Service in 2020
As consumers continue to spend more time at home, maintaining an effective online customer service p...
What is Digital Customer Service?
When defining digital customer service, it may be easier to say what it is rather than what it isnâ€...
How Customer Service Is Evolving in 2020
As we enter the new decade, experts across all industries are making predictions about emerging tren...
How To Reduce Inbound Call Volume
The normal sounds of a contact center are usually a cacophony of ringing phones, one-sided conversat...
Improve Average Handle Time Using This Key Metric
The way customers can contact companies has multiplied over the years, which has changed the way con...
Customer Texting - 23 Reasons Everyone Loves Texting for Customer Service
Love is a pretty strong word. For those who think that it might be too strong of a word to describe...
What is Digital Customer Service and How to Improve It
In today’s climate, customer service is an essential part of any business. With so many choices...
How Messaging Impacts Contact Center Staffing
You already have the agents with great attitudes, aptitude for learning, and passion for helping oth...
How Messaging Fits Into The Call Center
Are your customers antagonized by a complex IVR menu maze? Do they get frustrated and press zero to...
Terror Filled Tales of Customer Service - (Part II)
In October, we started our terror-filled tales of customer service series. The first article in our...
Terror Filled Tales of Customer Service - (Part I)
We all heard the tale and hoped it was just urban lore or fake news, but the Equifax security breach...
Part 1: Four Reasons to Add Messaging to The Contact Center
The Messaging Mandate
This is Part 1 in a 3 Part Series focused on The Messaging Manda...