About J.R. Rettenmeyer
Why LLM Observability Matters (and Strategies for Getting it Right)
When integrating Large Language Models (LLMs) into applications, you can’t afford to treat them li...
Current Large Language Models and How They Compare
From ChatGPT and Bard to BLOOM and Claude, there is a veritable ocean of current LLMs (large languag...
Going Beyond the GenAI Hype — Your Questions, Answered
We recently hosted a webinar all about how CX leaders can go beyond the hype surrounding GenAI, sift...
Explainability vs. Interpretability in Machine Learning Models
In recent months, we’ve produced a tremendous amount of content about generative AI – from high-...
Generative AI Privacy Concerns - Your Guide to the Current Landscape
Generative AI, such as the large language mod...
Understanding the Risk of ChatGPT: What you Should Know
OpenAI’s ChatGPT burst onto the scene less than a year ago and has already seen use in marketing,...
How to Evaluate Generated Text and Model Performance
Machine learning is an incredibly powerful technology. That’s why it’s being used in everything...
What Is Transfer Learning? - The Role of Transfer Learning in Building Powerful Generative AI Models
Machine learning is hard work. Sure, it only takes a few minutes to knock out a simple tutorial wher...
LLMs For the Enterprise: How to Protect Brand Safety While Building Your Brand Persona
It’s long been clear that advances in artificial intelligence change how businesses operate. Wheth...
Are Generative AI And Large Language Models The Same Thing?
The release of ChatGPT was one of the first times an extremely powerful AI system was broadly availa...
How Do You Balance Privacy with Personalization?
Consumers’ default expectations include personalized service when...
How to Use Conversational Commerce To Change Your Business
From increasing conversion rates to receiving more on-time payments, the results from brands that ha...
Video: Bots and AI
Bots and AI are a testiment to the investment and focus companies have placed on improving customer...
How to Use Simple Automation to Streamline Customer Conversations
Customer expectations have grown surrounding the three most important aspects of customer experience...