About Cristina Bravo-Olmo
How To Be The Leader Of Personalized CX In Your Industry
Customer expectations are evolving alongside AI technology, at an unprecedented pace. People are mor...
6 Tips to Build Your Customer Referral Program
Do you have a customer referral program yet? If you don’t, you’re missing out.
Long before th...
How Messaging Delivers a Modern Customer Experience
Customer service has moved from call centers to contact centers—and they’ve gone next-gen. Techn...
E-Commerce Holiday Planning: How to Connect with Shoppers Staying Home
Is it cold where you are yet? Do you feel the chill in the air? Do you smell the hint of pine and gi...
Collecting Feedback From Customers: A Step-By-Step Guide
Ugh, surveys… Right?
You talk to customers; your support team talks to customers. You feel like...
Do You Know Your Customer Churn Rate?
Customer churn rate is a scary metric. Left unchecked, it’s a silent business killer.
It’s es...
CSAT Score vs. NPS (and How to Raise Both)
There are lots of metrics floating around the customer service industry—it’s hard to keep them s...
7 Customer Experience (CX) Predictions for 2022
The last two years have been hard to predict. Actually, it’s been hard to predict what will happe...
Dreading Customer Experience Snags Over the Holidays? You're Not Alone.
Your dread of poor customer experi...
How to Communicate with Customers Effectively
When customer service is at its busiest, it might be time to get back to the basics: Your team's abi...
6 Ways to Drive More eCommerce Sales This Holiday Season
This year, holiday shopping will shift to eCommerce like never before. Once again,...
Sending Customer Updates is Easiest With Text Messages
People use their mobile phones to work, play, text, and scroll every day. That's why businesses use...
How to Improve Your Customer Satisfaction Score (CSAT)
Customer satisfaction has a direct impact on a company's ability to retain existing customers and at...
2019: This Is Your Year to Improve Customer Experience
We’ve all been there. February 15th rolls around on the calendar and all of those great intentions...
How to Measure Customer Success KPI's
Customer success is vital to your product or service achieving the desired goals you or your company...
Communicate with Guests via Their Preferred Medium: Chat
Apple Business Chat for customer service will be a lot easier with the latest addition of Quiq as a...
Luggage Free: Unpacking The New Customer Experience
Luggage Free ships your luggage worldwide giving customers the option to travel without the hassle o...