BOZEMAN, Mont., August 21, 2024 – Quiq, the leader in customer-centric Artificial Intelligence (AI) for Customer Experience (CX), announced today that its customer-facing AI Assistants has been named a 2024 Conversational AI Excellence Award winner, presented by CUSTOMER magazine. This award recognizes the tools, platforms, and applications that contribute to delivering best-in-class Conversational AI solutions.
“Congratulations to Quiq for receiving a 2024 Conversational AI Excellence Award. Quiq’s Customer AI Assistant has been selected for demonstrating verifiable excellence in providing conversational AI solutions, tools, and applications to enhance customer experiences, streamline operations, and drive business success,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement and know we will continue to great innovation from Quiq in 2024 and beyond.”
Quiq’s award-winning Customer AI Assistants merge cutting-edge AI innovation with decades of CX expertise to deliver a seamless customer journey across voice and digital channels and between AI and humans. Built with security-first principles, the latest AI advancements, and each customer’s trusted data, Quiq AI Assistants ensure consistent, accurate, and on-brand responses. With built-in fact checking and safeguards, Quiq mitigates brand risks and maintains data privacy compliance. Each custom AI Assistant can answer pre-sales questions, qualify interest, and complete transactions, driving more sales, higher CSAT scores, and happier agents. Brands have three options for building an AI Assistant with Quiq:
- Utilize the Quiq CX and AI experts to build a custom AI Assistant on behalf of the brand;
- Independently build an AI Assistant in Quiq’s AI Studio, leveraging all of the tools, rules, and guardrails developed and perfected specifically for the enterprise CX environment;
- Collaborate with the experts at Quiq to co-create an AI Assistant.
“We’re thrilled to receive the CUSTOMER Magazine Award for Conversational AI Excellence,” said Quiq Founder and CEO, Mike Myer. “It’s been incredibly rewarding to help our clients transform journeys, experiences, and level of service for their customers with AI. Our clients tell us that they really appreciate being able to leverage AI without losing the human touch. At Quiq, we’re all about making it easy for AI and humans to each focus on what they do best, together delivering the best CX.”
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM, and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature, and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews, and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
Quiq Media Contact
Allyson Scott