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Get Forrester's insights on benefits, risks, and implementation of conversational AI.
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Featured Resource
Forrester Report
Get Forrester's insights on benefits, risks, and implementation of conversational AI.
Read the report
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Forrester Report: The State of Conversational AI
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FORRESTER REPORT
The state of
Conversational AI
Read the report
AI |
8
min read
How the AI Chatbot for Customer Service Became the AI Agent (And How It Actually Works)
Max Fortis
Channels |
11
min read
How To Encourage More Customers To Use your Live Chat Service
Michael Hartsog
Customer Service |
7
min read
9 Top Customer Service Challenges — and How to Overcome Them
Michael Hartsog
AI |
7
min read
What is Automated Customer Service? - Ultimate Guide
Michael Hartsog
Customer Service |
3
min read
How Scoped AI Ensures Safety in Customer Service
The Quiq Team
AI |
8
min read
Top 7 AI Trends For 2024
The Quiq Team
Customer Service |
10
min read
Ways to Use ChatGPT for Customer Service
Michael Hartsog
Customer Service |
5
min read
Live Chat: Is it Effective for Online Customer Service?
The Quiq Team
Customer Service |
8
min read
How to Create Mobile-First Customer Service
Michael Hartsog
Customer Service |
5
min read
7 Ways AI Chatbots Improve Customer Service
The Quiq Team
Channels |
6
min read
Business Text Messaging Statistics You Need to Know
Max Fortis
Customer Experience |
7
min read
6 Tips to Build Your Customer Referral Program
Cristina Bravo-Olmo
Channels |
7
min read
How to Deal with Angry Customers
Michael Hartsog
Channels |
6
min read
How to Provide Friendly Customer Service with Messaging
Max Fortis
Customer Service |
8
min read
7 Mistakes You’re Making in Customer Service
The Quiq Team
Customer Service |
7
min read
5 Tips to Improve E-commerce Customer Service
Mark Kowal
Customer Service |
8
min read
How To Add Digital Customer Service
Michael Hartsog
Channels |
8
min read
How to Reduce Customer Acquisition Costs with Messaging
Max Fortis
Table of Contents
×
1. Get to know your customers better.
2. Shorten the sales cycle with SMS/text messages.
3. Be more available to customers at peak decision times.
4. Lean into marketing automation.
5. Improve your omnichannel strategy.
6. Use messaging to enhance retargeting advertising.
7. Don’t forget about your current customers.
→
Index
