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Table of Contents
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The elements of e-commerce customer service.
Solve customers’ problems.
Help customers make purchase decisions.
Build customer loyalty.
5 tips to improve e-commerce customer service.
1. Engage with customers at their convenience.
Provide asynchronous service with text messaging:
2. Offer on-demand support through the customer journey.
Create on-demand support with web chat.
3. Be where conversations are happening.
Do it with social media.
4. Provide proactive customer service.
Embrace outbound messaging.
5. Provide always-on service.
Turn to chatbots—they never sleep.
Make your customer service stand out with Quiq.
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