About Mark Kowal
Mark Kowal is an experienced marketing leader with a strong focus on product marketing and strategy in the technology sector, particularly in generative AI and contact center software. He has a proven track record of driving successful product launches, developing go-to-market strategies, and leading teams at companies such as Kore.ai, Genesys, and Verint, as well as at startups. Mark excels in creating compelling messaging and aligning value propositions with business goals while helping customers make practical decisions in implementing generative AI into their businesses.
Customer Experience | 7 min read
4 Conversational AI Software Tools for CX and eCommerce in 2025—and How GenAI is Making Them Better
Contact Centers | 7 min read
Enterprise AI Chatbot Solutions are Failing Businesses: Why Agentic AI is the Path Forward
Channels | 6 min read
