About Mark Kowal
Mark Kowal is an experienced marketing leader with a strong focus on product marketing and strategy in the technology sector, particularly in generative AI and contact center software. He has a proven track record of driving successful product launches, developing go-to-market strategies, and leading teams at companies such as Kore.ai, Genesys, and Verint, as well as at startups. Mark excels in creating compelling messaging and aligning value propositions with business goals while helping customers make practical decisions in implementing generative AI into their businesses.
From Contact Center to AI Leader: Embracing AI to Upgrade CX (Webinar Recap)
The evolution of contact centers and customer experience (CX) has reached a pivotal moment. While tr...
Enterprise AI Chatbot Solutions are Failing Businesses: Why Agentic AI is the Path Forward
The integration of AI into enterprise operations is no longer a futuristic concept—it’s the pres...
These are the Most Essential Customer Service Chat Platform Types
Customer service has come a long way since the first contact centers. These days, most complaints ar...
Transforming Business with a Voice AI Platform
The CX Leaders’ Guide to Crush the Competition
As customer expectations continue to rise...
Why Even the Best Conversational AI Chatbot Will Fail Your CX
As author, speaker, and customer experience expert...
Evolving the Voice AI Chatbot: From Bots to Voice AI Agents & Their Impact on CX Leaders
Voice AI has come a long way from its...
Email AI Webinar Recap: Quiq Announces AI for Email Responses, Triage, Insights & More
Quiq is dedicated to helping enterprises move to the next generation of CX through customer-centric...
6 Reasons Your Team Needs Email Automation for Customer Service
These days, more and more of the tedium of contact center work is being delegated to sophisticated a...
4 Benefits of Using AI Assistants in the Retail Industry
Artificial intelligence (AI) has been making remarkable strides in recent months. Owing to the relea...
AI in Retail: 5 Ways Retailers Are Using AI Assistants
Businesses have always turned to the latest and greatest technology to better serve their customers,...
What is an AI Assistant for Retail?
Over the past few months, we’ve had a lot to say about artificial intelligence, its...
5 Ways to Reinforce Your Product Messaging
People approach product creation differently. Some people wait for the aha moment to strike them, so...
5 Tips to Improve E-commerce Customer Service
What do customers want from your e-commerce business? Did you think of products first?
That’s a...
Omni-Channel Customer Service
Omni-Channel Service: The Customer-Driven Path Forward
The Omni-channel experience...
Social Commerce 101: Tips and Tricks
You already know that e-commerce is booming.
But what about social commerce?
For years, b...
How to Elevate Your E-Commerce with Web Chat Software
There are a lot of moving parts to your e-commerce strategy. Is web chat software one of them?
Wh...
5 Types of Customer Service Software for E-Commerce Businesses
Customer service takes more than a team of hardworking agents. It takes a solid technology strategy,...