Retailer Expanded Service Options
When outdoor gear and apparel retailer evo started to use messaging for customer service, it caught the eye of Internet Retailers. Read how this retailer expanded service options and improved agent productivity while keeping on increasing revenue. Read Article
About Quiq
Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with friends and family. With Quiq, customers can engage with companies via SMS/text messaging, Facebook Messenger, Web Chat, In-App, and Kik for help with their pre-sales and post-sales questions. In return, companies get a digital engagement platform to communicate with customers. Learn more about Quiq today at quiq.com.
Contact Us
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Mike Zinne is the Chief Experience Officer at Quiq, leading Client Services, Customer Support, Customer Success, Solution Consulting, and Professional Services. He lives by a simple business mantra: to make customer relationships more meaningful, personal, and productive. Before Quiq, Mike was the Chief Customer Officer at Outreach, the VP of Customer Experience at Zendesk, and the VP of Sales Consulting at Oracle where he led a team of more than 120. Mike has a proven track record of building and deploying world-class customer success teams. He has successfully managed global customer success organizations and thrives on delivering simple approaches to customer experiences. While his passion is customer delight, Mike has experience in a wide range of executive roles and is an asset in managing profitability and growth in SaaS organizations. Outside of work, he enjoys the great outdoors. Mike is an avid skier and loves summer water sports. You can also find him chasing around his two young children or hiking in the beautiful Pacific Northwest.
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