BOZEMAN, Mont., June 13, 2024 – Quiq, the leader in customer-centric Artificial Intelligence (AI) for Customer Experience (CX), announced today that its customer-facing AI Assistants has been named a 2024 Contact Center Technology Award winner, presented by CUSTOMER magazine.
“Congratulations to Quiq for being awarded a 2024 CUSTOMER Magazine Contact Center Technology Award. The Quiq AI Assistant has been selected for demonstrating innovation, quality, and unique features which have had a positive impact on the customer experience,” said TMC CEO Rich Tehran. “We’re pleased to recognize their achievement.”
Quiq’s AI Assistants combine award-winning AI innovation with decades of CX expertise to create a seamless customer journey across voice and digital channels. Built with the latest AI advancements, security-first guardrails, and a brand’s data repositories, the Assistant ensures consistent, accurate, and on-brand responses. Quiq takes a security-first approach, which includes proprietary security tactics, fact-checking, and more, to mitigate brand risks and maintain data privacy compliance. Each custom Assistant features automation for rapid escalation as needed and can be programmed to answer pre-sales questions, qualify interest, surface relevant products, and complete transactions, resulting in more sales, higher CSAT scores, and happier agents. Brands have three options for building an AI Assistant with Quiq:
- Enable the Quiq CX and AI experts to build a custom AI Assistant on behalf of the brand;
- Independently build an AI Assistant in Quiq’s AI Studio, leveraging all of the tools, rules, and guardrails developed and perfected by the Quiq experts;
- Collaborate with the experts at Quiq to co-create an AI Assistant.
“Brands often tell us that they want to leverage generative AI to improve the customer journey, but when they try to build it internally they get stuck somewhere between 80 and 90 percent done,” said Quiq CEO and Founder Mike Myer. “AI is deceptively easy to get a proof of concept working that is mostly accurate, but closing the gap to production quality often requires throwing away the prototype and starting over with a different approach. We are thrilled that CUSTOMER Magazine recognized the challenge brands face when developing an AI Assistant and that we, at Quiq, have managed to overcome these hurdles to ensure brands can still deliver exceptional customer experiences regardless of channel and regardless of whether the agent is a human or AI.”
The Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries. Results of the 2024 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.
About Quiq
Quiq is an AI for CX platform and the leader in customer-centric AI for CX. Quiq creates best-in-class solutions that enable seamless customer journeys across channels and between AI assistants and humans. Built by CX and AI experts, Quiq delivers on the promise of generative AI by driving revenue, reducing costs, and improving CX outcomes. With Quiq’s AI Studio, enterprise brands get the best of “build” with control and customization, and the best of “buy” with expert assistance, security, and scalability. The world’s leading brands, including Terminix, Volvo, and IHG Hotels & Resorts, trust Quiq to improve CX outcomes. Learn how your team can be their best https://quiq.com/.
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM, and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature, and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews, and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.
###
Quiq Media Contact
Allyson Scott