Managing the Change Before the Change
Whether you’re looking to upgrade an existing chatbot solution or implement AI for CX for the first time, managing this change isn’t just about technology. It’s about people. And we humans are notoriously resistant to change.
This guide classifies your change-resistant colleagues into seven common (and entertaining) profiles, and provides key insights to help you get each persona on board with agentic AI, including:
Now, the rise of agentic AI is ushering in yet another wave of change for CX teams — and failing to adapt simply isn’t an option.
The success of any agentic AI initiative depends on CX leaders’ ability to help their teams and all other stakeholders understand what’s at stake, why they should care, and what they can expect. At Quiq, we like to call this “the change before the change,” and it should take place before you choose a vendor.
Set your organization up for success with this guide, which provides quick and actionable tips to identify each of your colleagues’ concerns and start getting them on board with agentic AI.
1: CIO.com
