4 Roadblocks Disrupting Your Customers’ Journeys
Many eCommerce and marketing leaders have become so used to hearing about silos that they fail to grasp the gravity of these roadblocks until they’ve damaged their customers, employees, and businesses.
Fortunately, this step-by-step playbook has everything you need to:
It’s likely that your customer journey suffers from one of the four most common and costly silos between CX systems, communication channels, pre- and post-sales, and human and AI agents.
Leveraging the latest GenAI technology and LLM advancements — or Agentic AI — is empowering marketing and eCommerce leaders to clear these roadblocks and deliver seamless journeys that their customers, employees, and bottom lines love.
This playbook provides an actionable, inside look at these silo-smashing strategies and success stories from top brands that have successfully bridged these gaps.
1: CIO.com
