BOZEMAN, Mont., December 4, 2024 – Quiq, the leader in enterprise agentic AI for CX, announced today that its customer-facing AI Agent has been named a 2024 Customer Experience Innovation Award winner, presented by CUSTOMER magazine. This award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social media and digital platforms. Quiq stood out amongst the other nominees because of its use of the latest agentic AI technology and its positive impact on the customer journey and CX as a whole.
“We’re laser-focused on upending the status quo in CX by harnessing the power of agentic AI not only across voice, email, and digital channels, but also in business process automation and throughout the CX technology stack,” said Quiq Founder and CEO Mike Myer. “With Quiq’s AI Studio, IT, CX, and eCommerce leaders are able to work together to develop custom AI Agents that optimize and accelerate the entire customer journey, turning digital window shoppers into loyal customers. AI Studio makes it easy for IT teams to quickly translate an agentic AI vision into a revenue-driving, cost-saving reality that is easy to manage, optimize, and scale.”
Quiq has a long history of helping brands activate and leverage digital messaging for CX at scale with Conversational AI, from pre-sale service through transaction and post-sale support throughout the customer lifecycle. With its rich Conversational AI for CX foundation, Quiq completely rebuilt its entire offering from the ground up to use Large Language Models (LLMs), Generative AI, and now Agentic AI to their fullest potential. Relentless innovation is part of the Quiq DNA, which has made the company a technological leader without ever sacrificing safety, security, or service for consumers. Today, Quiq’s original digital messaging platform has given way to an AI Contact Center, complete with several AI-powered features to accelerate and improve the customer experience, whether they are interacting with an AI Agent or a human agent assisted by AI.
Brands have three options for building custom agentic AI solutions, including AI Agents, AI Assistants for Human-Agents, and Agentic AI Services, with Quiq: utilize the Quiq experts to build the solution, collaborate with Quiq experts to co-create a solution, or independently build an agentic AI solution with Quiq’s AI Studio. Purpose-built for CX by CX and AI experts, Quiq’s AI Studio is a model-agnostic, user-friendly, rapid agentic AI builder with out-of-the-box real-time observability and analytics. AI Studio makes AI orchestration easy and includes a complete ecosystem of tools, integrations, and AI guardrails that support the full AI development life cycle – everything needed to design, build, test, deploy, manage, optimize, and scale custom AI solutions.
“Congratulations to Quiq for receiving a 2024 Customer Experience Innovation Award. Quiq has been selected for setting the standard in delivering world-class customer experiences across all channels,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement and know we will continue to see great innovation from Quiq in 2024 and beyond.”
About Quiq
Quiq is the leader in enterprise agentic AI for CX. We help brands re-imagine the customer journey and deliver personalized, proactive support at every touch point at scale. The powerful combination of AI Agents, an AI Contact Center, and AI-powered business process automation enables brands to deliver multimodal, omnichannel experiences across voice, email, and digital channels, as well as seamless escalations from AI to human agents. Purpose-built for CX by CX and AI experts, Quiq’s AI Studio is a model agnostic, user-friendly rapid agentic AI builder with out-of-the-box real-time observability. AI Studio includes a complete ecosystem of tools, integrations, and AI guardrails that support the full AI development life cycle – everything needed to design, build, deploy, manage, and scale custom AI solutions. The world’s leading brands, including Volvo, Brinks Home, and IHG Hotels & Resorts, trust Quiq to bring their AI strategies to life. Visit https://quiq.com/ to learn more.
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews, and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
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Quiq Media Contact
Allyson Scott
Press@Quiq.com