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6 Questions to Ask Generative AI Vendors You’re Evaluating
With all the power exhibited by today’s large language models, many businesses are scrambling to leverage them in their offerings. Enterprises in a wide variety of domains – from contact centers to teams focused on writing custom software – are adding AI-backed functionality to make their users more productive and the customer experience better. But, […]
How Do You Train Your Agents in a ChatGPT World?
There’s long been an interest in using AI for educational purposes. Technologist Danny Hillis has...
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Gen AI Assistants for CX: This Is What We’ve Learned So Far From Deploying Gen AI
How Can AI Make Agents More Efficient?
From the invention of writing to quantum computing, emerging technologies have always had a profound...
The Pros and Cons of Using ChatGPT: Agents vs. Customers
If you’re a contact center manager who has been impressed with ChatGPT and everything it makes pos...
Current Large Language Models and How They Compare
From ChatGPT and Bard to BLOOM and Claude, there is now a veritable ocean of different large languag...
Contact Center Managers: What Do LLMs Mean For You?
Whether it’s quantum computing, the blockchain, or generative AI, whenever a promising new technol...
Ways to Use ChatGPT for Customer Service
Now that we’ve all seen what ChatGPT can do, it’s natural to begin casting about for ways to put...
Exploring Cutting-Edge Research in Large Language Models and Generative AI
By the calendar, ChatGPT was released just a few months ago. But subjectively, it feels as though 60...
How to Evaluate Generated Text and Model Performance
Machine learning is an incredibly powerful technology. That’s why it’s being used in everything...
How to Get the Most out of Your NLP Models with Preprocessing
Along with computer vision, natural language processing (NLP) is one of the great triumphs of modern...
What Is Transfer Learning? - The Role of Transfer Learning in Building Powerful Generative AI Models
Machine learning is hard work. Sure, it only takes a few minutes to knock out a simple tutorial wher...
How Generative AI is Supercharging Contact Center Agents
If you’re reading this, you’ve probably had a chance to play around with ChatGPT or one of the o...
A Guide to Fine-Tuning Pretrained Language Models for Specific Use Cases
Over the past half-year, large language model...
Brand Voice And Tone Building With Prompt Engineering
Artificial intelligence tools like ChatGPT are changing the way strategists are building their brand...
LLMs For the Enterprise: How to Protect Brand Safety While Building Your Brand Persona
It’s long been clear that advances in artificial intelligence change how businesses operate. Wheth...
Semi-Supervised Learning Explained (With Examples)
From movie recommendations to chatbots as customer service reps, it seems like machine learning (ML)...
Quiq Is Honored To Be A 2023 Bronze Stevie® Winner
Quiq is proud to announce that it has been honored as a 2023 Bronze Stevie® winner in the Best Tech...
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