We recently hosted a webinar all about how CX leaders can go beyond the hype surrounding GenAI, sift out the misinformation, and start driving real business value with AI Assistants. During the session, our speakers shared specific steps CX leaders can take to get their knowledge ready for AI, eliminate harmful hallucinations, and solve the build vs. buy dilemma.
We were overwhelmed with the number of folks who tuned in to learn more and hear real-life challenges, best practices, and success stories from Quiq’s own AI Assistant experts and customers. At the end of the webinar, we received so many amazing audience questions that we ran out of time to answer them all!
So, we asked speaker and Quiq Product Manager Max Fortis, to respond to a few of our favorites. Check out his answers in the clips below, and be sure to watch the full 35-minute webinar on-demand.
Ensuring Assistant Access to Personal and Account Information
Using a Knowledge Base Written for Internal Agents
Teaching a Voice Assistant vs. a Chat Assistant
Monitoring and Improving Assistant Performance Over Time
Watch the Full Webinar to Dive Deeper
Whether you were unable to tune in live or want to watch the rerun, this webinar is available on-demand. Give it a listen to hear Max and his Quiq colleagues offer more answers and advice around how to assess and fill critical knowledge gaps, avoid common yet lesser-known hallucination types, and partner with technical teams to get the AI tools you need.
