This guide breaks down the 5 reasons why your chatbot is harming your customer experience, and the steps you can take to provide consumers with a more seamless journey. You’ll learn:
- What separates first-generation AI chatbots from cutting-edge AI agents with true reasoning capabilities
- The differences between multi-channel, multimodal, and omnichannel engagements, and when to use each approach
- How to go beyond containment and uncover insights that can optimize the customer journey and improve outcomes
- And much more!
Don’t let “chatbots” get in the way of delivering superior customer experiences and true business value. Your road to creating a more seamless customer journey starts here!
