In-Person Event
2024 Customer Contact Week | Amsterdam
Date:
October 7, 2024
11:00 - 12:15
We’re excited to be part of the upcoming Customer Contact Week (CCW) Europe in Amsterdam from 7-9 October. Join Quiq GM of EMEA Ejieme Eromosele and our customers from Panasonic, Adam Neale, Head of CS Governance, and Eugen Majeri, Digital Service Manager, for our workshop: A Path to Personalised CX that Maximises Business Outcomes.
In this workshop, attendees will learn how to:
- Our customer Panasonic’s journey with Quiq, valuable insights on the transformative impact of Conversational AI on the business, results and current roadmap
- Develop a channel strategy and timeline for implementing Conversational AI within the contact centre while increasing customer and agent satisfaction
- Develop a seamless merging of automation and human-driven customer service
- Manage C-suite expectations by aligning with contact centre realities and new metric
Quiq CEO and Founder Mike Myer and Quiq Chief Experience Officer Mike Zinne will also be available in the workshop and our booth. Visit booth #21 for exclusive insights from Quiq, the leader in Customer-centric AI for CX.
