Careers at Quiq

Work with us

Explore our 100% remote full-time opportunities and join our mission to make the world better with convenient, AI-enhanced conversations between people and brands.

Conversational Designer

At Quiq, we are committed to delivering exceptional conversations, whether from humans or bots (Conversational AI). Our conversational design team automates conversations that deliver on the promise of exceptional customer experience using intelligent automation.

As a Conversational Designer at Quiq you'll be a critical member of our Product Enablement team, using the newest tools and methodologies to automate and deliver exceptional customer experiences. Our customers include some of the largest enterprises in the world and we’re passionate about helping them solve their biggest challenges. We hope you are too.

Responsibilities

  • Serve as a conversational experience and Quiq product expert
  • Analyze the customer journey for automation opportunities
  • Understand existing customer business processes
  • Design engaging and effective conversational experiences
  • Define NLU models, intents and entities for defined use cases
  • Develop rules based workflows, including error handling, integrating bots and human agents
  • Create conversational design documents such as flow diagrams and wireframes
  • Effectively communicate with internal and external stakeholders
  • Ensure success criteria drive decision making and prioritization
  • Contribute to Quiq conversational best practices

Skills and Experience

  • A passionate and creative builder with attention for detail
  • Strong problem solver with excellent reasoning and problem solving skills
  • Self starter with the ability to simplify the complex
  • Team player who cares about their teammates and customers
  • Working knowledge of NLU technologies (Dialogflow, LEX, LUIS)   
  • Experience with business process automation (logical rules based systems)
  • The ability to understand and interface with simple APIs (Webhooks, REST, JSON)
  • Basic understanding of web technology (HTML, JavaScript, CSS)
  • Understanding of the enterprise CX, CRM, eComm and Customer Care landscape  
  • 3+ years of experience in a role such as a Conversational Designer, Solutions Architect, Implementation Specialist, Business Systems Analyst, Software Engineer, Application Developer or Technical Product Manager
  • At least 1 year of experience developing conversational experiences in a business or consumer setting
  • Experience working for a chatbot vendor is highly desirable