The Quiq Blog

Key takeaways Effortless communication is the backbone of today's leading businesses, especially in industries like ...

Key takeaways There is a lot of noise in the market right now. If you ...

Business messaging has become one of the clearest ways to improve customer experience without making ...

The best type of language to use often depends on the industry, but not always. ...

Most brand launches are about aesthetics — new logo, updated colors, a cleaner website.  This ...

Botpress is one of the few AI chatbot tools that has publicly available pricing, and ...

Choosing between Voiceflow and Botpress sounds simple if you only look at the surface level. ...

Most content about agentic AI sounds like the whole thing is still trapped in a ...

Key takeaways Call centers are a big part of overall customer service spending for many ...

By now you may have heard the term conversational commerce. Aside from some catchy alliteration ...

With Facebook’s continued investment in Messenger, which allows customers to engage with companies via private ...

Key Takeaways Quantitative metrics like first contact resolution, average resolution time, and escalation rate are ...

Key Takeaways Banking customers expect instant answers at any hour on any channel. Regulators expect ...

Key Takeaways Messaging is good. Asynchronous messaging is better. Let’s face it. Customers have little ...

Key takeaways: Traditional IVR Systems Are a Hidden Revenue Drain: The financial toll of traditional ...

Key Takeaways Every customer conversation contains signals—frustration, confusion, satisfaction, intent—that most organizations never capture. Conversational ...

Key takeaways Enterprise conversational AI refers to AI platforms purpose-built for large organizations that use ...

Key takeaways Conversational AI for customer service has moved well beyond basic chatbots and scripted ...