The company will use the funding to continue to build out Quiq’s industry-leading engagement platform and to make it smarter with bots & AI to deliver the next generation of conversational commerce, including the first messaging-based shopping cart. Quiq will also continue to build its go-to-market team in advance of the upcoming digital transformation of customer communications.
“Customer experience teams are evolving their tools and processes to an asynchronous messaging first approach – the preferred way that consumers want to communicate.” said Chris Moody, Partner, Foundry Group. “Quiq is a product-driven company that has a deep knowledge of customer experience, unsurpassed vision, and has demonstrated tremendous progress in enterprise customer adoption.”
Quiq’s customer engagement platform powers commerce and service conversations between consumers and companies using human agents and bots. Because it is fully asynchronous, customers own the cadence of the conversation, starting, pausing, and stopping the conversations on their terms-unlike the experience with traditional phone and email channels. Messaging has a near-perfect open rate and brands are taking advantage of rich messaging to present dynamic and interactive content, process secure payment transactions, set up appointments, and share augmented reality.