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The Quiq Blog

The latest news and expert advice on AI, CX, and customer service.

AI | 9 min read

6 Questions to Ask Generative AI Vendors You’re Evaluating

With all the power exhibited by today’s large language models, many businesses are scrambling to leverage them in their ...
Contact Centers | 7 min read

[Infographic] 9 Effective Call Center Strategies You Can’t Miss

Channels | 9 min read

5 Ways to Reinforce Your Product Messaging

Customer Experience | 8 min read

E-Commerce Holiday Planning: How to Connect with Shoppers Staying Home

Channels | 6 min read

Using Outbound Messaging in Field Services (Ft. Terminix)

Channels | 4 min read

Is Live Chat Better than Form Filling?

News | 3 min read

Essential 24/7: Reflecting on National Customer Service Week 2022

Customer Experience | 8 min read

Customer Journey Mapping 101—With Examples!

Customer Experience | 7 min read

Collecting Feedback From Customers: A Step-By-Step Guide

Channels | 7 min read

How to Deal with Angry Customers

Channels | 7 min read

Is Live Chat Right For Your Website? Use These Questions to Find Out…

AI | 6 min read

13 Easy Ways to Build Customer Rapport with Messaging

Channels | 6 min read

How to Provide Friendly Customer Service with Messaging

Contact Centers | 6 min read

Are You Tracking These 10 Help Desk Metrics?

Customer Service | 8 min read

7 Mistakes You’re Making in Customer Service

Channels | 6 min read

How to Use Live Chat Throughout Your Customer Journey

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