2026 Yellow AI Pricing Explained

Yellow AI is one of the few AI agent platforms that lets you get started for free. You can build an agent, test customer service automation, and handle a limited number of conversations without paying anything. But once you need more features or higher usage limits, you’ll have to upgrade. So how much does Yellow AI actually cost?

Today, we break down Yellow AI pricing, based on our own research from publicly available sources. We’ll help you understand what’s included in Yellow AI pricing, what influences the final bill and whether Yellow AI provides good value as an agentic AI platform.

TL;DR: Yellow AI pricing in 2026

• Yellow AI offers a free plan with one AI agent, 500 monthly chat sessions, and two human agent seats. Additional resolutions cost $0.99 each.
• The free plan has significant limitations. You’ll need to upgrade for advanced analytics, broader channel support, and access to the full set of enterprise features.
• Enterprise pricing isn’t publicly available. Yellow AI provides custom quotes based on your requirements, with no official starting price listed on its website.
• AWS Marketplace lists packages starting at $10,000 annually. A Standard package costs $25,000 per year, but neither price represents a guaranteed starting rate for the full Enterprise platform.
• Additional usage charges can affect your bill. WhatsApp messaging and monthly reached users are among the services that may generate separate fees.
• Yellow AI’s pricing documentation isn’t entirely clear. Its website advertises 500 free monthly chat sessions, while other documentation mentions 5,000 bot conversations. Confirm how these allowances are measured before signing up.
• Yellow AI may be worth the investment for larger customer service operations, but its custom pricing makes comparisons difficult. Many other alternatives offer different billing structures, so it’s worth getting several quotes before committing.

Yellow AI has a genuinely free plan

Unlike many AI agent platforms, Yellow AI lets you get started without paying anything. You can sign up, create an AI agent, and test basic customer service automation before committing to a subscription.

According to Yellow AI’s official pricing page, here’s what the free plan includes:

• 1 AI agent for handling customer conversations.
• 500 chat sessions per month, with additional resolutions priced at $0.99 each.
• 2 human agent seats for managing customer interactions.
• 1,000 customer records in User360.
• 1 active campaign and 10 campaign templates.
• Limited access to communication channels, integrations, agent development tools, and analytics.

That’s enough to experiment with the platform and see how an AI agent handles basic customer questions. You could even use it for a small support operation with relatively low conversation volumes.

But there are some important restrictions. Features such as advanced analytics, custom dashboards, and broader channel support are limited or unavailable on the free plan. You’ll need to upgrade to Enterprise to get full access to the platform.

There’s also something worth pointing out. Yellow AI’s subscription documentation mentions 5,000 monthly bot conversations and unlimited human agent seats, while its pricing page advertises 500 chat sessions and two seats. It’s unclear how these allowances relate to each other, so we’d recommend confirming the limits before signing up.

The Enterprise plan has no publicly available pricing info

Yellow AI’s Enterprise plan removes most of the restrictions you’ll encounter on the free version. The problem is that Yellow AI doesn’t tell you how much any of it costs. You’ll have to contact sales, discuss your requirements, and get a custom quote.

According to Yellow AI’s pricing page, the Enterprise plan includes:

• Unlimited AI agents and chat sessions.
• Access to all 35+ supported communication channels, including voice, email, chat, and SMS.
• More than 150 integrations, plus custom API integrations.
• Unlimited access to AI agent development, testing, and optimization tools.
• Custom dashboards, conversation analytics, and sentiment tracking.
• Advanced campaign management and customer engagement features.
• Enterprise security controls and compliance capabilities.

That’s a significant upgrade from the free plan, but how much should you expect to pay?

Although Yellow AI doesn’t publish a standard Enterprise price, we found some actual prices on third party marketplaces.

Its AWS Marketplace listing advertises two annual packages:

• Basic: $10,000 per year. Includes a chatbot for one use case, subject to conversation limits.
• Standard: $25,000 per year. Covers four chatbot use cases, also with conversation limits.

There’s also a Salesforce AppExchange listing advertising a package at $58,000 annually for 60,000 conversations and 10 human agents. However, that listing dates back to 2023 and shouldn’t be treated as a confirmed 2026 rate.

These figures give us a better idea of what Yellow AI has charged for specific packages, but none represents a guaranteed starting price for a current Enterprise contract.

What else affects Yellow AI pricing?

Your subscription isn’t necessarily the only charge you’ll encounter. According to Yellow AI’s billing documentation, some modules have separate usage charges.

For example, monthly reached users are billed based on the number of unique people your campaigns contact. WhatsApp usage also has separate charges, which can vary depending on the destination and message category.

There are a few things we’d recommend asking Yellow AI’s sales team before committing:

• How many conversations or resolutions are included in the quoted price?
• What happens when you exceed your contracted usage?
• Are voice calls and WhatsApp messages billed separately?
• Are implementation, custom integrations, and dedicated support included?
• Will your rates change as you add more AI agents or customer service channels?

The Enterprise plan may give you access to the full platform, but unlimited access to features doesn’t necessarily mean unlimited usage at a fixed price. Get those details in writing so you know what you’re committing to.

Is Yellow AI worth the price?

Yellow AI can be worth paying for, especially if your business handles thousands of customer conversations that mostly revolve around automating routine FAQs. But with Enterprise pricing hidden behind a sales call, it’s difficult to judge whether you’re getting a good deal until you know exactly what your implementation will cost.

Before committing, we’d recommend looking at four things:

• Your monthly conversation volume: How many support requests do you actually receive, and how much would you pay to automate them? A platform with a large annual commitment might be difficult to justify if your conversation volume is relatively low.
• Your expected resolution rate: Look at your existing support tickets and estimate how many could realistically be resolved without human assistance. An AI agent that answers questions but still transfers most requests to your team won’t deliver the same value as one that completes them.
• Integration requirements: Can Yellow AI connect to your existing systems without extensive custom development? The more technical work involved, the longer it may take to get the platform running.
• Your total annual investment: Ask for a quote that includes implementation, conversation allowances, additional usage charges, and support. Compare that figure against your current customer service costs and expected improvements.

Implementation is another consideration. According to G2’s Yellow AI reviews, the average implementation takes around four months. Some customers report technical difficulties, although experiences vary.

Our verdict? Yellow AI is worth considering for larger organizations with substantial automation requirements. But we’d recommend testing your most common customer service scenarios before signing a contract. Get a realistic estimate of how many requests the platform can resolve, what implementation involves, and what you’ll pay once your usage increases.

If those numbers don’t add up, there are other enterprise AI platforms worth considering.

How does Yellow AI pricing compare to competitors?

Yellow AI isn’t the only enterprise AI platform that keeps its pricing behind a sales call. Several competitors use custom contracts, although some offer published rates or different ways to pay for AI agents.

Here’s how their pricing compares.

Reported and estimated annual prices are not official minimum contract values. Marketplace prices apply to specific packages, while published minute rates may exclude other services.

The biggest difference is how each provider calculates what you owe.

Sierra and Decagon offer pricing tied to successful resolutions, while Quiq primarily charges according to conversation volume. With Retell AI, Vapi, and Poly AI, call duration has a much bigger influence on your bill because voice usage is measured by the minute.

Then there are platforms such as Botpress and Voiceflow. Botpress publishes subscription prices, while Voiceflow asks businesses to request a custom quote. Either way, the starting price only tells part of the story. Usage charges and optional services can push the final bill higher than expected.

Yellow AI sits somewhere in the middle. Its free plan gives you a chance to try the platform, but enterprise buyers face the same pricing uncertainty they would with many competitors.

Before choosing a provider, we’d recommend requesting quotes based on the same monthly conversation volume and expected resolution rates. Ask about implementation fees and usage overages, too.

Get a better Yellow AI alternative with Quiq

Yellow AI has plenty of features, but having an AI agent answer questions is only part of the job. You also need it to resolve customer requests, follow your business policies, and know when to bring a human into the conversation.

That’s what we’ve built Quiq around.

Our AI Agents can handle customer requests across voice and digital channels, from checking order statuses to processing returns and updating accounts. Process Guides let you control how agents behave, while Verified Intelligence checks their responses against approved information to help prevent inaccurate answers.

You also get detailed visibility into AI decisions, AI Analysts that grade every conversation, and the ability to manage AI and human agents within the same customer experience platform, ensuring a seamless handoff for your customers and agents.

We know that choosing an enterprise AI platform is a big commitment, especially when pricing depends on your requirements and conversation volumes. We’d rather show you how Quiq would work for your business than make promises about what AI could eventually do.

Book a demo with Quiq and see how we can help your team handle more customer requests from start to finish.

Yellow AI pricing FAQs