Sub-processors
Quiq may engage the following companies to carry out specific processing activities on behalf of our clients.
Depending upon our Customer’s choice of implementation options, Quiq may use the following sub-processors in its operations and services
| Sub-processor | Processing Location | Purpose |
|---|---|---|
| Amazon Web Services | US or EU | Customer may elect to have its tenant hosted in AWS in US or EU Utility cloud services such as log storage and indexing, serverless computing for client services |
| Anthropic Claude | Wordwide | AI cloud services such as AI models |
| Apple | Worldwide | Delivery of Apple Business Messages |
| Bandwidth | Worldwide | Delivery of text messages Voice call processing |
| DeepGram | US or EU | Audio processing, Speech to text (STT), Text to speech (TTS) |
| US | Corporate email & data storage Utility cloud services such as translation, web risk detection, data loss prevention |
|
| Google Gemini | Worldwide | AI cloud services such as AI models |
| Marketo, Inc. | US | Outbound email messages |
| Meta | Worldwide | Delivery of Messenger, Instagram and WhatsApp* messages |
| Microsoft Azure | US | Customer may elect to have its tenant hosted in Azure in US AI cloud services such as AI models |
| OpenAI | US | AI cloud services such as AI models |
| Sparkpost | US | Email delivery |
| Twilio | Worldwide | Delivery of text messages Voice call processing |
| China | Delivery of WeChat messages | |
| Zoom Video Communications, Inc. | US | Conference calls |
Quiq uses these sub-processors in the provisioning and maintenance of its services
| Sub-processor | Processing Location | Purpose |
|---|---|---|
| Salesforce | US | Customer Service ticketing |
| Slack | US | Team collaboration/communication |
*For Customers using WhatsApp’s apps, software, features, services and API’s, the WhatsApp Business Terms of Services and all other applicable terms, policies and documentation will govern. A copy of the WhatsApp Business Terms can be accessed at https://www.whatsapp.com/legal/business-terms.