This major office supply retailer operates hundreds of print centers across North America, supporting small and medium businesses with services like business cards and banners. By deploying Quiq’s agentic AI voice system, the company revolutionized how they handle phone inquiries, turning a historically opaque channel into a measurable revenue engine.
Major office supply retailer converts 51% of voice sales inquiries into orders with agentic AI.
Download full storyIndustry
Retail - Business Essentials & Print Services
Scale
Hundreds of print centers across North America
Location
North America
Challenges
- Missed revenue opportunities due to unanswered high-intent phone calls.
- Inefficient lead routing, with Inside Sales missing out on high-value opportunities.
- Lack of visibility into call content, losing insights into customer intent and trends.
- Overburdened store associates, juggling in-store customers and repetitive phone inquiries.
Solutions
- AI-powered call handling to qualify leads and route high-value opportunities.
- Real-time value assessment to prioritize large or recurring orders for Inside Sales.
- Dynamic discovery processes to collect order details like quantity, materials, and timelines.
- Conversation intelligence and analytics to extract structured business insights from calls.
- Seamless integration with CRM and POS systems for smooth workflows.
Transforming phone inquiries into revenue.
Empowering sales teams with AI.
The AI system greets callers, understands requests in natural language, and determines whether calls are sales-related or general support. It answers simple questions instantly, enabling customers to continue ordering confidently. For sales-oriented calls, the AI collects key details and routes high-value leads to Inside Sales, ensuring no opportunity is missed.
The Quiq gist: Printing efficiency with Voice AI.
Quiq enabled this office supply retailer to achieve:
- 51% conversion rate: Sales inquiries turned into confirmed orders.
- $450 average order value: Inside Sales handles higher-value transactions compared to $40 in-store.
- Enhanced visibility: Every call generates structured data for targeted follow-ups and seasonal planning.
- Improved efficiency: Store associates focus on in-store customers, while AI handles routine inquiries.
Ready to transform your phone traffic into sales opportunities? Contact us to learn how Quiq’s Voice AI can help you achieve similar results.
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