March 19, 2025It probably comes as no surprise that a recent study by PwC revealed that more than 60% of employees say…- March 15, 2025Along with computer vision, natural language processing (NLP) is one of the great triumphs of modern machine learning. While ChatGPT…
- March 14, 2025Key Takeaways In the rush to deploy large language models (LLMs), it's easy to overlook a fundamental question: How do…
- March 12, 2025The exponential rise of artificial intelligence (AI) is transforming US industries, reshaping workflows, and unlocking new opportunities. Once the stuff…
- March 7, 2025Key Takeaways The world of AI is evolving faster than ever, and businesses that want to stay ahead need to…
- February 28, 2025Key Takeaways Keeping up with AI isn’t easy, and teams certainly can’t drop everything for every little update. However, there…
- February 26, 2025Key Takeaways Artificial intelligence is evolving rapidly, and one area that's generating excitement is multimodal AI. This powerful innovation allows…
- February 5, 2025Key Takeaways The landscape of artificial intelligence is rapidly evolving, and at the forefront of this evolution is agentic AI.…
January 31, 2025At Quiq, we understand that implementing AI in your customer experience strategy can sometimes feel like navigating uncharted waters. To…
January 14, 2025Who could forget the beloved search engine butler, Jeeves? Launched in 1997, Ask Jeeves was considered cutting edge and different…
December 11, 2024In Part One of this guide, we explored the foundational architecture needed to build production-ready AI agents - from cognitive…
December 6, 2024Modern AI agents, powered by Large Language Models (LLMs), are transforming how businesses engage with users through natural, context-aware interactions.…
November 22, 2024From full-bore automation to multilingual speech and more, AI is already changing the way customer service works. We’ve written a…
November 21, 2024Large Language Models play a pivotal role in automating conversations, enhancing customer experiences, and scaling support capabilities. However, delivering on…- November 15, 2024Key Takeaways Chatbots have become a staple in customer service for brands across the world. This is why eight…
- November 14, 2024As the founder of Quiq and a veteran in the CX technology space, I recently had the pleasure of joining…
- October 30, 2024As author, speaker, and customer experience expert Dan Gingiss wrote in his book The Experience Maker, “Most companies must realize…
- October 24, 2024Voice AI has come a long way from its humble beginnings, evolving into a powerful tool that’s reshaping customer service.…
