Quiq may engage the following companies to carry out specific processing activities on behalf of our clients.
Quiq
Sub-processors
Depending upon our Customer’s choice of implementation options, Quiq may use the following sub-processors
GoogleWorldwideDelivery of messages on Google messaging platforms
| Sub-processor | Processing Location | Purpose |
|---|---|---|
| Amazon Web Services | US or EU | Customer may elect to have its tenant hosted in AWS in US or EU |
| Microsoft Azure | US | Customer may elect to have its tenant hosted in Azure in US |
| Bandwidth | Worldwide | Delivery of SMS Messages |
| Twilio | Worldwide | Delivery of SMS Messages |
| Apple | Worldwide | Delivery of Apple Business Chat messages |
| Meta | Worldwide | Delivery of Messenger and WhatsApp* Messages |
| Worldwide | Delivery of Twitter Messages | |
| China | Delivery of WeChat Messages |
Quiq uses these sub-processors in its operations and services
| Sub-processor | Processing Location | Purpose |
|---|---|---|
| US | Corporate email & data storage, utility cloud services such as translation, web risk detection, data loss prevention | |
| Microsoft Azure | US | AI cloud services such as AI models |
| Amazon Web Services | Wordwide | Utility cloud services such as log storage and indexing, serverless computing for client services |
| Marketo, Inc. | US | Outbound email messages |
| OpenAI | US | AI cloud servies such as AI models |
| Sparkpost | US | Email Delivery |
| Zoom Video Communications, Inc. | US | Conference Calls |
Quiq uses these sub-processors in the provisioning and maintenance of its services
| Sub-processor | Processing Location | Purpose |
|---|---|---|
| Slack | US | Team collaboration/communication |
| Salesforce | US | Customer Service ticketing |
*For Customers using WhatsApp’s apps, software, features, services and API’s, the WhatsApp Business Terms of Services and all other applicable terms, policies and documentation will govern. A copy of the WhatsApp Business Terms can be accessed at https://www.whatsapp.com/legal/business-terms.