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Severity Definitions
Hours of Service
Response Times
Quiq will use reasonable efforts to respond within the following timeframes, where ‘Response’ means a confirmation of the issue and ‘Resolution’ means the issue has been resolved or a workaround has been suggested.
Severity | Response | Resolution |
---|---|---|
Severity 1 | 1 Hour | 4 Hours |
Severity 2 | 2 Hours | 8 Hours |
Severity 3 | 4 Business Hours | 30 Business Days |
Severity 4 | 1 Business Day | N/A |
Contact Quiq Support at support@quiq.com and visit our status page at https://status.quiq.com/.