Text messaging has changed the nature of customer service and communication. Customers want to communicate with businesses via texting just like they do with their family and friends. Innovative companies are using Quiq’s Business Messaging to connect with customers in the channel of their choice—SMS text messaging—to deliver a more efficient and friendly customer experience.
Reach your customers on their favorite mobile messaging channels. SMS text messaging is a faster, easier, and more friendly way to connect with your customers, and unlike email, text messages have a nearly 100% read rate.
Quiq’s messaging solution lets you send one—or a million—messages with the click of a button. And with asynchronous messaging, customers can pick up the conversation right where they left off.
Take your text messages from friendly to fantastic. With Quiq, your business text messages aren’t limited to plain-text capabilities. Quiq’s rich messaging platform lets you engage with customers using media such as images and GIFs.
With rich messaging, you can:
Customers want a seamless customer experience. You can achieve that with a strategic combination of human agents and bots. Bots can be used at any point in the customer journey to answer questions, troubleshoot, gather information, or move the customer into an agent’s queue. With Quiq’s business text messaging software, you can use native chatbots or third-party chatbots in any of the channels we support—and we can even help you decide where to add them to enhance your customers’ journey.
Today’s digital-savvy customers expect their information to be secure, and they want control over when and how companies connect with them. Quiq’s platform is SOC II compliant and supports TCPA (telephone consumer protection act) best practices. If you’re looking for a text messaging service for your business that checks all the boxes, we’re the partner for you. We’ll work alongside your teams to achieve your goals while remaining secure and compliant.
When service calls move from phone to text, agents can handle 6-8 text conversations in the same time one call would’ve filled, increasing their efficiency 7x. In addition, customer satisfaction scores over messaging are 8-14 percentage points higher than other channels. Moving calls to business text messaging services saves money and delivers a better customer experience—giving you the best of both worlds.
Agents can use business text messaging software to deliver timely customer service, but with Quiq’s Conversational Platform, that’s just the tip of the iceberg when it comes to CX efficiency. Our unique Adaptive Response Timer prioritizes customer conversations based on how slowly or swiftly the customer engages. Visual cues alert agents when a conversation needs attention, helping guarantee overall SLA achievement.
Quiq’s platform allows teams to:
