Featured Resource

Forrester Report

Get Forrester's insights on benefits, risks, and implementation of conversational AI.

Read the report

Featured Resource

Forrester Report

Get Forrester's insights on benefits, risks, and implementation of conversational AI.

Read the report

Platform
- AI Agents Discover how AI Agents can transform your CX.
  - Payments
- AI Studio Create AI-powered conversational experiences.
- AI Contact Center Learn about AI features that supercharge your agents.
  - Outbound messages
  - Translation
- Business Messaging ChannelsSee how we make it easy and profitable for enterprises to open channels.
- Reporting and AnalyticsSlice and dice the metrics that matter to your business.
  - Surveys
- IntegrationsPlug and play with other platforms that are critical to your workflow.
  - Salesforce
  - Microsoft
  - Zendesk
  - Oracle
  - Shopify
  - SAP
- Enterprise-Grade SecuritySee why our SOC-2 certification is just the beginning.
Customers
Industries
- Retail and E-commerceAI for retail and e-commerce industries can transform enterprise-level.
- Travel and HospitalityExceed customer expectations and transform your travel and hospitality.
Resources
- BlogDelve into research, how-tos, trends, and tips on all things messaging.
- Generative AI Resource CenterLearn about how generative AI and LLMs are affecting CS and CX.
- VideosWatch on-demand webinars, product demos, and more.
- Guides and ReportsE-books, whitepapers, and other value-packed reading material.
- PR & MediaPress releases, media placements, articles, press contact and more.
- EventsFrom our annual Quiq Connect conference to appearances and more.
- - Customer Knowledge Base
  - Developer Knowledge Base
Company
- About Us
- Careers
- Contact Us
- Partners
Request a Demo

Test, optimize, manage, and automate with AI. Take a free test drive of Quiq's AI Studio. Test drive AI Studio -->

Integrations

SAP Service Cloud

Please accept marketing-cookies to watch this video.

To learn more about Quiq for SAP, schedule a demo with a Quiq team member.

Book demo

Why Quiq + SAP Service Cloud?

The Quiq integration with SAP Service Cloud enables brands to simultaneously manage customer communications across channels like WhatsApp, Apple Messages for Business, Facebook Messenger, and web chat. Conversations can be resolved by Quiq’s industry leading AI or by agents working in Quiq’s AI Contact Center. All conversations are recorded in tickets and associated with SAP contacts.

Quiq supports all popular channels.

Quiq’s omnichannel, asynchronous messaging platform allows AI Assistants and human agents to capture leads and customer service cases where your customers are. That means all popular messaging channels, including:

WhatsApp, Instagram, and Facebook Messenger
Apple Messages for Business
SMS/Text Messaging including Google Verified SMS
RCS/Rich Business Messaging
Twitter Direct Messages
Asynchronous web and in-app chat

Harness generative AI for messaging experiences.

Using Quiq + SAP means your company can create AI-powered experiences with generative, brand-safe language that feels human and personalized.

Full data integration with SAP.

Quiq messaging channels plug seamlessly into SAP Service Cloud. This means that messaging conversations are automatically associated with SAP Contacts, and SAP cases are created for messaging conversations. Messaging looks like just another channel in Service Cloud!

Learn more on the SAP store.

See on SAP store

More stories from Quiq.

How Generative AI is Supercharging Contact Center Agents

If you’re reading this, you’ve probably had a chance to play around with ChatGPT or one of the o...

6 Questions to Ask Generative AI Vendors You’re Evaluating

With all the power exhibited by today’s large language models, many businesses are scrambling to l...

4 Benefits of Using Generative AI to Improve Customer Experiences

Generative AI has captured the popular imagination and is already changing the way contact centers w...