Step into the next generation of customer service with this exclusive webinar. Led by Quiq’s CX product experts, it reveals the strategies and innovations defining the future of customer interactions. Discover how to transform your contact center into an AI-driven hub of excellence, leveraging seamless automation and unparalleled flexibility across any channel—from WhatsApp and Apple Messages for Business to other digital platforms—and elevate your contact center’s performance with innovative AI Agents and Assistants.
Unlike average contact centers, an AI Contact Center leverages advanced automation and intelligence to unlock efficiencies and deliver highly personalized customer experiences at scale.
Join Quiq’s Sr. Director of Product Marketing, Mark Kowal and VP of EMEA, Chris Humphris as they dive into how to transform your contact center with agentic AI:
- Gain insights from the industry’s thought leaders on how real-time AI empowers agents with smarter, faster responses, enabling them to focus on high-value customers and complex issues.
- Learn how AI agents can classify conversations, extract key information, and ensure that escalations reach the right team members with full context.
- See how AI assistants can support your agents and drive faster resolutions with response recommendations, task automation, and more.
Whether you’re expanding operations, launching new digital channels, or improving first-contact resolution rates, this is your chance to learn directly from the pioneers shaping the future of CX.
On-Demand Webinar
From Contact Center to Agentic AI Leader: Embracing AI to Upgrade CX
Discover how Quiq's AI contact center can transform your business.
Read our latest articles on AI
AI Lead Generation: Your Secret Weapon for Explosive Growth
Lead generation is critical. It’s the process of identifying potential customers for your products...
Agentic AI: 5 Use Cases to Boost Work Efficiency
Agentic AI is poised to have a massive impact on businesses. Unlike traditional AI systems that do s...
What is Agentic AI? Everything You Need to Know.
The landscape of artificial intelligence is rapidly evolving, and at the forefront of this evolution...
AI Studio Live: Real Customer Questions, Real Solutions by Quiq Experts (Webinar Recap)
At Quiq, we understand that implementing AI in your customer experience strategy can sometimes feel ...
From Contact Center to AI Leader: Embracing AI to Upgrade CX (Webinar Recap)
The evolution of contact centers and customer experience (CX) has reached a pivotal moment. While tr...
Heads up! Your AI Agent Will Probably Trip Over at Least One of These Five Pitfalls
Who could forget the beloved search engine butler, Jeeves? Launched in 1997, Ask Jeeves was consider...
Engineering Excellence: How to Build Your Own AI Assistant – Part 2
In Part One of this guide, we explored the foundational architecture needed to build production-read...
AI Assistant Builder: An Engineering Guide to Production-Ready Systems – Part 1
Modern AI agents, powered by Large Language Models (LLMs), are transforming how businesses engage wi...
How Customer Service AI Can Change Your Business
AI is one of the most exciting new developments in customer service. But how does customer service A...
10 Examples of AI Customer Service Solutions That Could Change Your Business
From full-bore automation to multilingual speech and more, AI is already changing the way customer s...
5 Engineering Practices For Your LLM Toolkit
Large Language Models play a pivotal role in automating conversations, enhancing customer experience...
How the AI Chatbot for Customer Service Became the AI Agent (And How It Actually Works)
Chatbots have become a staple in customer service for brands across the world. This is why eight out...
Highlights from My Build vs. Buy Discussion with TTEC: How to Make the Right Strategic Cho...
As the founder of Quiq and a veteran in the CX technology space, I recently had the pleasure of join...
Why Even the Best Conversational AI Chatbot Will Fail Your CX
As author, speaker, and customer experience expert Dan Gingiss wrote in his book The Experience Make...
Evolving the Voice AI Chatbot: From Bots to Voice AI Agents & Their Impact on CX Lead...
Voice AI has come a long way from its humble beginnings, evolving into a powerful tool that’s resh...
National Furniture Retailer Reduces Escalations to Human Agents by 33%
A well-known furniture brand faced a significant challenge in enhancing their customer experience (C...
What is LLM Function Calling and How Does it Work?
For all their amazing capabilities, LLMs have a fundamental weakness: they can’t actually do anyth...
Why LLM Observability Matters (and Strategies for Getting it Right)
When integrating Large Language Models (LLMs), or generative AI, into applications, you can’t affo...