Agentic AI in Consumer Services
AI agents that redefine service excellence.
Turn every customer touchpoint into an opportunity, whether they’re scheduling, resolving, or upgrading.
Deliver results for consumer services
Increase resolution rates, reduce cost per interaction, and keep customers coming back, with agentic AI built for the demands of high-volume consumer services.
Turn good service into lasting customer loyalty.
Improve CSAT, reduce cancellations, and drive renewals with proactive, personalized service at every touchpoint.
Faster resolution with fewer handoffs.
Handle common service requests, from scheduling to billing to troubleshooting, so customers get answers in one conversation.
Cut cost-to-serve without cutting service quality.
Shift high-volume, repetitive interactions from live phone support to agentic and digital channels.
Built for every step of the service journey
From the first quote request to the next scheduled visit, handle the interactions your team receives every day, without losing the experience your brand has built.
Appointment scheduling
Allow customers to book, reschedule, and confirm service appointments instantly.
Quotes and leads
Capture and qualify new service inquiries, generate quotes, and route high-intent leads directly to your sales team.
Account management
Let customers update contact details, make payments, and ask billing questions.
Self-service support
Guide customers through common product and service issues with flexible, step-by-step diagnostics.
Renewals and subscriptions
Proactively engage customers ahead of renewals, and reduce cancellations.
67%
decrease in cost per interaction
To combat rising costs, Brinks Home shifted voice volume to Quiq’s AI-powered digital channels. This move cut interaction costs by 67% and boosted CSAT by 14 points, matching the quality of human agents.
