Agentic AI in Home & Field Services
AI agents that deliver field service excellence.
Resolve scheduling, rescheduling, and service contacts end to end — without a human agent in the loop.
Deliver results for home & field services
Reduce truck roll waste, cut seasonal staffing costs, and improve first-time fix rates by connecting AI agents to the systems that run their operations.
Self-serve scheduling
Presents available windows, confirms the new time, and updates dispatch — in the same text thread, without human agent involvement.
Seasonal surge without the hiring cycle
Handle routine volume in February and peak demand in April, with no ramp time, no quality variance, and no off-boarding cycle when the season ends.
Troubleshoot before dispatching
Diagnosis and resolve issues before scheduling a technician, prepare technician with context to improve first-time fix rates.
Built for every moment in the service journey
From the first appointment request to the post-service follow-up, Quiq AI agent handles the whole journey, without losing the experience your brand has built.
Appointment scheduling
Book, confirm, and reschedule service visits by connecting directly to your FSM — available 24 hours a day, across text, web chat, and voice.
Proactive dispatch updates
Send technician ETA updates – and reschedule if needed – before the truck arrives at an empty address.
Guided troubleshooting
Troubleshoot and resolve issues remotely, with step-by-step diagnostics, before booking a technician visit.
Proactive renewal outreach
Text customers before their service contracts end, offering renewal windows and seasonal service reminders.
Post-service follow-up
Send a satisfaction check, route positive responses toward a review, and escalate dissatisfied customers to a human agent.
67%
decrease in cost per interaction
To combat rising costs, Brinks Home shifted voice volume to Quiq’s AI-powered digital channels. This move cut interaction costs by 67% and boosted CSAT by 14 points, matching the quality of human agents.
