Agentic AI in Mortgage Servicing
AI agents that resolve borrower requests.
Resolve payoff requests, escrow questions, loss mitigation intake, and disputes — with a compliant audit trail at every step.
Deliver results for mortgage and loan servicers
Reduce inbound call volume, improve borrower satisfaction, and meet CFPB audit requirements without adding headcount.
Scale service without scaling headcount.
Automate the repetitive work – payoff statements, escrow breakdowns, and payment confirmations – so human agents focus on high-value interactions.
Reduce application drop-off
Assist potential borrowers through the application process, send proactive SMS to those that stall, personalized to where they need help.
Compliant by design
Every AI response is verified before delivery and logged to an immutable audit trail, so your compliance team has the record they need before anyone asks for it.
Built for every moment in the borrowers journey
From application through final pay-off, Quiq AI agents maintain full borrower context and complete compliance coverage at every stage of the loan.
Payoff processing
Authenticates, pulls a real-time calculation from your system, and delivers a certified payoff statement.
Escrow explanations
Walks line by line to explain the changes in escrow payments, accepts a catch-up payment over SMS.
Loss mitigation
Proactive outreach to explain options, collects hardship documentation, and routes an intake package to underwriting.
Application re-engagement
Assists with application process, sends SMS to reach borrowers that dropped off to help re-engage.
Payment status
Confirm payment posting, review history, and resolve late fee questions.
60%
requests resolved by agentic AI
Leading Mortgage Servicer
This finance company replaced their legacy chatbot with a Quiq AI agent which could understand what customers needed, take action on their behalf, and operate around the clock without requiring human agents.
