About Michael Hartsog
Michael Hartsog is the Vice President of Strategic Alliances at Quiq, developing and managing all channel partner and BPO Reseller relationships. Prior to building Quiq’s channel program, Michael was the Director of Mid-Market Sales leading a team of direct sellers during Quiq’s early years. Michael has deep expertise in the customer service and contact center software space, having previously held enterprise sales positions at Five9, Genesys, Rightnow Technologies and Oracle. Michael has had the good fortune of working with many leading brands in the retail, hospitality, consumer service and financial services industries to deliver exceptional customer experiences. Michael makes his home in Montana with his wife and four children, spending time skiing, boating, and enjoying the outdoors.
How to Text Message Your Customers
We know consumers are shopping online more often than ever before and using mobile phones to do it....
How To Encourage More Customers To Use your Live Chat Service
When customer experience directors float the idea of investing more heavily in...
9 Top Customer Service Challenges — and How to Overcome Them
It’s a shame that customer service doesn’t always get the respect and attention it deserves beca...
5 Tips for Coaching Your Contact Center Agents to Work with AI
Generative AI has enormous potential to change the work done at places like contact centers. For thi...
AI Gold Rush: How Quiq Won the Land Grab for AI Contact Centers (& How You Can Benefit)
There have been many transformational moments throughout the history of the United States, going bac...
How to Improve Contact Center Performance (With Data)
Contact centers are a crucial part of offering quality products. Long after the software has been bu...
Security and Compliance in Next-Gen Contact Centers
Along with almost everyone else, we’ve been singing the praises of...
What is Automated Customer Service? - Ultimate Guide
From graph databases to automated machine learning pipelines and beyond, a lot of attention gets pai...
Contact Center Managers: What Do LLMs Mean For You?
Whether it’s quantum computing, the blockchain, or generative AI, whenever a promising new technol...
Ways to Use ChatGPT for Customer Service
Now that we’ve all seen what ChatGPT can do, it’s natural to begin casting about for ways to put...
Agent Efficiency: How to Collect Better Metrics
Your contact center experience has a direct impact on your bottom line. A positive customer experien...
Quiq Compose: Learning the Language of your Contact Center
Hi! I’m Kyle, Head of AI Engineering at Quiq, and I’m excited to share our latest product with y...
How to Create Mobile-First Customer Service
Chatting with companies over the phone, even your favorite ones, isn’t a fun experience. It’s a...
11 Ways to Navigate High Call Volumes
There are some high call volume spikes you can prepare for—like the holidays or a new product laun...
5 Tips for Retailers to Reduce Call Volume
It’s peak busy season in the retail industry, but we all know what comes after the holidays. Retur...
[Infographic] 9 Effective Call Center Strategies You Can’t Miss
Effective call center strategies are essential to running a contact center. It’s not as simple as...
How to Deal with Angry Customers
The worst part of customer service?
Dealing with angry customers.
It’s hands-down the most s...
Are You Tracking These 10 Help Desk Metrics?
Metrics are the lifeblood of help desks and contact centers. Most help desk leaders are using a vari...