About The Quiq Team
How Scoped AI Ensures Safety in Customer Service
AI chat applications powered by Large Language Models (LLMs) have helped us reimagine what is possib...
Top 7 AI Trends For 2024
The end of the year is generally a time that prompts reflection about the past. But as a forward-thi...
Moving from Natural Language Understanding (NLU) to Customer-Facing AI Assistants
There can no longer be any doubt that large language models and generative AI more broadly are going...
What is Sentiment Analysis? - Ultimate Guide
A person only reaches out to a contact center when they’re having an issue. They can’t get a pro...
How Large Language Models Have Evolved
In late 2022, large language models (LLMs) exploded into public awareness almost overnight. But like...
4 Benefits of Using Generative AI to Improve Customer Experiences
Generative AI has captured the popular imagination and is already...
How Do You Train Your Agents in a ChatGPT World?
There’s long been an interest in using AI for educational purposes. Technologist Danny Hillis has...
How Can AI Make Agents More Efficient?
From the invention of writing to quantum computing, emerging technologies have always had a profound...
The Pros and Cons of Using ChatGPT: Agents vs. Customers
If you’re a contact center manager who has been impressed with ChatGPT and everything it makes pos...
Exploring Cutting-Edge Research in Large Language Models and Generative AI
By the calendar, ChatGPT was released just a few months ago. But subjectively, it feels as though 60...
How to Get the Most out of Your NLP Models with Preprocessing
Along with computer vision, natural language processing (NLP) is one of the great triumphs of modern...
How Generative AI is Supercharging Contact Center Agents
If you’re reading this, you’ve probably had a chance to play around with ChatGPT or one of the o...
A Guide to Fine-Tuning Pretrained Language Models for Specific Use Cases
Over the past half-year, large language model...
Brand Voice And Tone Building With Prompt Engineering
Artificial intelligence tools like ChatGPT are changing the way strategists are building their brand...
Semi-Supervised Learning Explained (With Examples)
From movie recommendations to chatbots as customer service reps, it seems like machine learning (ML)...
A Deep Dive on Large Language Models—And What They Mean For You
The release of OpenAI’s ChatGPT in late 2022 has utterly transformed the conversation around artif...
Prompt Engineering: What Is It—And How Can You Use It To Get The Most Out Of AI?
Think back to your school days. You come into class only to discover a timed writing assignment on t...