Quiq wrote the AI Agent playbook for the world’s biggest brands, delivering huge cost savings and exceptional customer experiences.
If you’re only looking for a voice bot that fragments your customer journey, PolyAI can work. But if you need an AI platform that unifies every touchpoint and keeps context throughout the entire experience, then Quiq is the AI Agent platform you need.
"Quiq delivers on the outcomes that matter most: Exceptional customer experiences."
Adam Neale
Head of CS Governance
Why customers struggle with PolyAI.
Fragmented customer journeys:
PolyAI’s voice-first approach creates silos, leaving brands to juggle disconnected systems for escalations and digital channels.
Slow, costly deployments:
Teams must rely on managed services for changes or updates.
Complex setups:
Customers must first manually update their data and knowledge base before the system can effectively train the AI.
Seamless movement between channels, including voice and text.
In a single support call, your customers can talk, text, and back again, so they get the best, most seamless experience to solve their issue.
Know exactly what the AI Agent is doing and why.
Your AI Agent is guided by with easy-to-read operating procedures that we call Process Guides. At any time, you can see step-by-step each decision the AI Agent made, and easily update your operating procedures if it strays.
Launch your AI Agent without the data hassle.
With Quiq, you don’t have to wait until your knowledge base and content are perfectly organized before using AI Agents. We use AI-powered data restructuring to transform your data for you, so you can so you can launch faster.
But how do I avoid hallucinations?
Quiq offers a proprietary Verify Claim feature that cross-references AI responses against your grounded data before the message is ever sent, preventing the kind of PR nightmares that keep C-suite leaders up at night.
Insights that drive quality.
Conversation Analysts analyze every interaction—whether handled by AI, a human agent, or both. Move past rigid analytics and create custom prompts and metrics that align with your specific business objectives.
Smooth hand-off between human and AI Agents.
Quiq provides a unified workspace where AI and humans work side-by-side. Context is shared and handoffs are invisible, empowering your human agents to resolve issues faster when escalation is needed.
PolyAI vs. Quiq
| Agentic AI Capabilities |  |
 |
|---|---|---|
AI Agents on Voice, Chat, Email, Text. |
 |
Only supports voice with basic web chat capabilities
|
AI Agents on WhatsApp, Apple Business Messenger, Google RCS. |
|
No support
|
Easily customize your AI Agent to represent your brand with operating procedures, guardrails, personality/brand training, and more. |
|
Simple customization, weak guardrails
|
Channel switching during calls i.e. AI Agent over voice can text choices to your customers (multi-modal). |
|
Can send outbound text messages during convos, no switching
|
AI Assistants to support human agents by suggesting next best actions, providing responses, and sharing insights. |
Either integrated or works natively with Quiq’s agent workspace
|
|
Agent Workspace for human agents to work with customers when calls are escalated from AI Agents. |
|
|
AI Services that create agentic workflows using APIs to automate tasks across the whole enterprise stack. |
|
|
AI Conversation Analysts to evaluate quality for both AI and human agents (scorecards, CSAT, etc.) including customized reports and traditional dashboards/metrics. |
|
No ongoing analysis on every conversation
|
Agentic AI Capabilities
AI Agents on Voice, Chat, Email, Text.
Only supports voice with basic web chat capabilities
AI Agents on WhatsApp, Apple Business Messenger, Google RCS.
No support
Easily customize your AI Agent to represent your brand with operating procedures, guardrails, personality/brand training, and more.
Simple customization, weak guardrails
Channel switching during calls i.e. AI Agent over voice can text choices to your customers (multi-modal).
Can send outbound text messages during convos, no switching
AI Assistants to support human agents by suggesting next best actions, providing responses, and sharing insights.
Either integrated or works natively with Quiq’s agent workspace
Agent Workspace for human agents to work with customers when calls are escalated from AI Agents.
AI Services that create agentic workflows using APIs to automate tasks across the whole enterprise stack.
AI Conversation Analysts to evaluate quality for both AI and human agents (scorecards, CSAT, etc.) including customized reports and traditional dashboards/metrics.
No ongoing analysis on every conversation
| Managing the AI Lifecycle | |
|
|---|---|---|
GET YOUR DATA AI-READY |
|
Content must be restructured manually
|
TRAIN THE AI AGENT |
|
Simple builder tool driven by topics and intents
|
SET GUARDRAILS |
|
No equivalent
|
DRIVE YOUR OWN TESTING |
|
|
GET STEP-BY-STEP VISIBILITY |
|
Only visibility into output
|
LAUNCH & ANALYZE |
|
Templated reports; any customization appears to be managed services
|
Managing the AI Lifecycle
GET YOUR DATA AI-READY
AI-powered data restructuring to get your product catalogs, knowledge bases, how-to manuals ready to train your AI Agent.
Content must be restructured manually
TRAIN THE AI AGENT
Easy-to-read process guides for the AI Agent to follow.
Simple builder tool driven by topics and intents
SET GUARDRAILS
Add guardrails and claim verification that double-check every AI Agent answer to ensure accuracy and keep the AI Agent on task.
No equivalent
DRIVE YOUR OWN TESTING
Easily test the AI Agents reactions at scale: run 100s of simulations against common questions.
GET STEP-BY-STEP VISIBILITY
Learn why the AI Agent did what it did; step-by-step visibility so you can fix it if it strayed.
Only visibility into output
LAUNCH & ANALYZE
Set up an AI Analysts to score your AI Agents, intuit CSAT scores, and make sure it’s doing its job.
Templated reports; any customization appears to be managed services
Take control of your AI strategy today.
Don't leave your customer experience to chance. Partner with the platform that wrote the playbook on deploying AI Agents for the world's biggest brands.
Frequently Asked Questions (FAQs)
Quiq stands out as the leading PolyAI alternative by offering a comprehensive, multi-channel AI platform that goes beyond voice automation. Unlike PolyAI, Quiq seamlessly integrates voice, text, and messaging channels, ensuring a connected customer experience across the entire journey.
Quiq provides transparent and scalable pricing tailored to your business needs, unlike PolyAI, which often requires additional engineering resources and managed services that can drive up costs. With Quiq, you get more value with advanced features and faster deployment.
Yes, Quiq is a superior alternative to websites like PolyAI. While PolyAI focuses primarily on voice interactions, Quiq delivers a unified platform that supports voice, text, and messaging channels, making it the ideal choice for enterprises seeking a holistic AI solution.
PolyAI reviews often highlight its limited channel support and rigid conversational logic. In contrast, Quiq reviews emphasize its flexibility, seamless multi-channel capabilities, and advanced analytics, making it the preferred choice for enterprise AI.