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AI Assistant Builder: An Engineering Guide to Production-Ready Systems – Part 1
Modern AI agents, powered by Large Language Models (LLMs), are transforming how businesses engage wi...
How Customer Service AI Can Change Your Business
AI is one of the most exciting new developments in customer service. But how does customer service A...
10 Examples of AI Customer Service Solutions That Could Change Your Business
From full-bore automation to multilingual speech and more, AI is already changing the way customer s...
5 Engineering Practices For Your LLM Toolkit
Large Language Models play a pivotal role in automating conversations, enhancing customer experience...
How the AI Chatbot for Customer Service Became the AI Agent (And How It Actually Works)
Chatbots have become a staple in customer service for brands across the world. This is why eight out...
Highlights from My Build vs. Buy Discussion with TTEC: How to Make the Right Strategic Cho...
As the founder of Quiq and a veteran in the CX technology space, I recently had the pleasure of join...
Why Even the Best Conversational AI Chatbot Will Fail Your CX
As author, speaker, and customer experience expert Dan Gingiss wrote in his book The Experience Make...
Evolving the Voice AI Chatbot: From Bots to Voice AI Agents & Their Impact on CX Lead...
Voice AI has come a long way from its humble beginnings, evolving into a powerful tool that’s resh...
National Furniture Retailer Reduces Escalations to Human Agents by 33%
A well-known furniture brand faced a significant challenge in enhancing their customer experience (C...
What is LLM Function Calling and How Does it Work?
For all their amazing capabilities, LLMs have a fundamental weakness: they can’t actually do anyth...
Why LLM Observability Matters (and Strategies for Getting it Right)
When integrating Large Language Models (LLMs) into applications, you can’t afford to treat them li...
Everything You Need to Know About LLM Integration
It’s hard to imagine an application, website or workflow that wouldn’t benefit in some way from ...
Current Large Language Models and How They Compare
From ChatGPT and Bard to BLOOM and Claude, there is a veritable ocean of current LLMs (large languag...
The Truth About APIs for AI: What You Need to Know
Large language models hold a lot of power to improve your customer experience and make your agents m...
Going Beyond the GenAI Hype — Your Questions, Answered
We recently hosted a webinar all about how CX leaders can go beyond the hype surrounding GenAI, sift...
How Does Data Impact Optimal AI Performance in CX? We Break It Down.
Many customer experience leaders are considering how generative AI might impact their businesses. Na...
Does Quiq Train Models on Your Data? No (And Here’s Why.)
Customer experience directors tend to have a lot of questions about AI, especially as it becomes mor...
Does GenAI Leak Your Sensitive Data? Exposing Common AI Misconceptions (Part Three)
This is the final post in a three-part series clarifying the biggest misconceptions holding CX leade...