Quiq is proud to reveal the next generation of conversational virtual AI assistants, thanks to Generative AI and Large Language Models (LLMs)!
See how it works
White Paper
CX Leaders: Here’s What We We’ve Learned So Far From Deploying GenAI
Harness & Leverage Your Contact Center Data with LLM-Powered Conversations
What was once impossible is now a reality with the advent of LLMs—the AI that powers ChatGPT. Combined with our innovative approach to harnessing their generative language capabilities and your data, you can create an AI-powered contact center like never before with generative AI chatbots.
Next Generation Customer-Facing AI
LLM automation gives customers concise and personalized answers, allowing an even more seamless boundary between AI assistants and human agents. With state-of-the-art AI technology, your customer experience improves and your interaction time decreases while saving on your bottom line.
LLM knowledge automation
Quiq AI assistants answer customer inquiries with state-of-the-art AI. It’s like a custom version of ChatGPT just for your company that works by leveraging an LLM’s power, your company knowledge, and Quiq’s guardrails to produce a live chat with AI. The results? No hallucinations and significant outperformance of traditional knowledge base, FAQ answers.
LLM data automation
Quiq AI Assistants answer customer inquiries with cutting-edge AI, combining the conversation power of ChatGPT with real-time access to internal data in your systems. By leveraging an LLM to help customers access their data, customers will feel as if they had a human agent looking at their account. See how LLM for customer services and support works today!
Skyrocket Performance with LLM-Powered Agent-Facing AI
Quiq’s Agent AI Assist provides a powerful response tool to customer service agents responding to customers allowing them to respond faster, accomplish more, and provide a better customer experience.
Compose
With Compose, an agent can respond to a customer inquiry with terse, informal language, and Compose will generate a clear, well-written response with good grammar and empathy.
Suggest
With Quiq Suggest, AI learns how top agents responded to similar conversations in the past and then uses that knowledge to suggest responses for the current agent to send, or edit.
Learn How to Leverage AI in Customer Service
Watch Quiq Product Manager Max Fortis demo how Quiq-built knowledge and data-driven assistants are pushing the boundaries of what’s possible with AI in customer service and experience.
Here are some things you’ll see Max demonstrate:
- Highly personalized responses — How a Quiq LLM Knowledge-Driven Assistant goes far beyond FAQ chatbots built off static knowledge bases to generate responses that are personalized to how and what customers say.
- Automating processes — How a Quiq LLM Directed Goals Assistant can automate a business process, like booking a trip, with human-like levels of skill.
- Key risks of LLMs — including response accuracy, data & privacy security, and brand safety—and the guardrails we carefully put in place to neutralize those risks for the enterprise.
- The limitations of LLMs — How we circumvent them to create the best experiences possible.
- Handling complex inquiries — How Assistants handle nuanced customer inquiries vs. the previous generation of technology.
…and more!
Fill out the form to get instant access to a behind-the-curtain look at the next generation of AI for CX and meet Quiq’s LLM Assistants.
If you’re looking for an intelligent way to automate your contact center and customer experience and would like to see how it would work in your contact center, request a personalized demo today.
Our customers love us!
“Quiq helps us serve more students and parents”
- Feb 24, 2022
“Quiq resides in our Oracle Service Cloud client so our agents are able to easily switch between working texts conversations and working emails/web form incidents. Outbound messaging is easy to use. The bot is awesome and is able to answer a good number of questions from our students and parents without involving a live agent.”
Peggy C
Enterprise(> 1000 emp.)
“Gamechanger for Customer Service”
- Mar 10, 2021
Quiq is as advertised. Easy set up & intuitive. It has been wildly successfully for us with volume increasing 50% one month after launch. Our agents love it and our consumers too!
Rebecca G
Senior Manager, Customer Care Enterprise(> 1000 emp.)
“One of my favorite vendors and products”
- Aug 07, 2020
“The interface is easy to use and highly user intuitive.
You can set up BOT’s easily and without needing a developer. It integrates well with our CRM.”
Lindsay P
Manager of Salesforce Products Enterprise (> 1000 emp.)