Agentic AI in Retail
AI agents that keep every interaction
on-brand
Turn every shopper interaction into an opportunity, whether they’re browsing, buying, or returning, with agentic AI built for retail.
Deliver results for retail
Keep customers coming back with agentic AI built for high-volume retail.
Build the loyalty that brings shoppers back.
Deliver consistent, on-brand service across every channel — voice, chat, SMS, Apple Messages, and WhatsApp — without losing context at a single handoff.
Convert browsers into repeat buyers.
Engage shoppers at the right moment with personalized product recommendations and proactive prompts that reduce cart abandonment.
Cut cost per interaction without cutting corners.
Shift volume from live phone support to agentic and digital channels, so your team can handle more. Peak season no longer means peak hiring.
Built for every moment in the retail journey
Improve conversion, reduce handle time, and increase customer loyalty.
Guided shopping
Give shoppers personalized guidance based on their needs, preferences, and past purchases.
Order
status
Allow customers to track orders and get delivery updates across chat, SMS, email, and voice.
Returns and exchanges
Guide customers through the full return or exchange process instantly, with AI that follows your policies.
Post-purchase support
Keep customers informed after checkout with proactive shipping updates and fast issue resolution.
Loyalty management
Help customers update accounts, check loyalty balances, and redeem rewards instantly.
51%
of voice sales inquiries converted into orders
A Fortune 500 Office Supply retailer used Quiq to automate routine phone inquiries, freeing associates for high-intent sales. This shift turned a fragmented voice channel into a visible, high-performing revenue engine for stores.
