Molekule understood customer preference for personalization and sought to deliver a truly personalized experience. By partnering with Quiq, Molekule revolutionized customer interactions, offering a range of AI-driven solutions tailored to meet evolving needs.
Challenges
- Molekule embarked on a mission to redefine customer engagement in the air purification industry.
- They aimed to provide a seamless, modern messaging experience for their customers across major mobile platforms, all while driving down costs and enhancing satisfaction.
Benefits
- Increase Customer Satisfaction (CSAT) by 42%.
- Surpassed resolution goals with an impressive 60% resolution rate.
- Enhanced accuracy and relevance of customer communications through AI-powered messaging.
Introducing AI-powered messaging has had a remarkable impact on our CX.
Jay Kershner
Vice President of Operations at Molekule
Pure personalization.
The Quiq gist: Happier customers means better business.
Quiq enabled Molekule to:
- Increase CSAT by 42% on average.
- Surpass resolution goals by 20%.
- Continuously refine the AI assistant for optimal performance.
- Gain more useful data with custom Quiq Insights dashboards.
What’s next?
Molekule and Quiq are committed to ongoing innovation, ensuring that customers receive the best possible experience. Join us as we continue to push the boundaries of AI-driven messaging and shape the future of customer engagement.
Experience the power of AI-driven messaging with Molekule and Quiq. Download the full story to learn how we're transforming customer experiences, one interaction at a time.
Read our latest articles on AI
In Part One of this guide, we explored the foundational architecture needed to build production-read...
Modern AI agents, powered by Large Language Models (LLMs), are transforming how businesses engage wi...
AI is one of the most exciting new developments in customer service. But how does customer service A...
From full-bore automation to multilingual speech and more, AI is already changing the way customer s...
Large Language Models play a pivotal role in automating conversations, enhancing customer experience...
Chatbots have become a staple in customer service for brands across the world. This is why eight out...
As the founder of Quiq and a veteran in the CX technology space, I recently had the pleasure of join...
As author, speaker, and customer experience expert Dan Gingiss wrote in his book The Experience Make...
Voice AI has come a long way from its humble beginnings, evolving into a powerful tool that’s resh...
A well-known furniture brand faced a significant challenge in enhancing their customer experience (C...
For all their amazing capabilities, LLMs have a fundamental weakness: they can’t actually do anyth...
When integrating Large Language Models (LLMs), or generative AI, into applications, you can’t affo...
It’s hard to imagine an application, website or workflow that wouldn’t benefit in some way from ...
From ChatGPT and Bard to BLOOM and Claude, there is a veritable ocean of current LLMs (large languag...
Large language models hold a lot of power to improve your customer experience and make your agents m...
We recently hosted a webinar all about how CX leaders can go beyond the hype surrounding GenAI, sift...
Many customer experience leaders are considering how generative AI might impact their businesses. Na...
Customer experience directors tend to have a lot of questions about AI, especially as it becomes mor...