CX leaders are entering a new AI-powered era. Agentic AI is redefining how success is measured and how fast results can be realized. This informative guide shows how to modernize your strategy and accelerate performance ahead of your competition. You’ll discover how core CX metrics like CSAT, FCR and CES are evolving, and learn how leading enterprises are leveraging agentic AI to gain deeper insights, enhance customer value, and achieve measurable business impact.
You’ll learn about:
- 9+ critical CX metrics explained — what they measure, why they matter, and how AI elevates them
- How agentic AI turns traditional KPIs into predictive, real-time levers through early signal detection and proactive intervention
- Real-world examples of enterprises using AI to deliver measurable gains in CSAT, resolution rates, retention & more
- What’s next for CX measurement — and how to integrate AI-driven insights and action into your long-term strategy
- And more!