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QuiqQuiq

Agentic AI for Retail

Deliver luxury customer service with agentic AI.

Optimize your customer service operations with Quiq’s AI in retail. You’ll provide the perfect balance of concierge-grade self-service and irreplaceable human touch throughout the customer journey with Quiq’s custom-built AI agents and AI-powered Digital Engagement Center.

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Turning clicks and carts into customer loyalty: a collection of retail use cases that Quiq powers.

Quiq’s agentic AI for retail turns meaningful interactions into real results. By automating routine tasks and equipping agents with smart tools, Quiq helps brands and retailers deliver standout service—at scale and with style.

Whether suggesting accessories or tailoring picks based on past purchases, Quiq’s AI-driven product recommendations help retailers upsell smarter and serve better — on every channel.

Impact: average order value increases, cart abandonment decreases.

From updating payment info to swapping sizes or products, Quiq makes changes quick and easy—no wrinkles, just smooth service.

Impact: improved resolution rates, enhanced customer satisfaction.

From fulfillment to front door, customers can track orders with ease. Quiq’s AI-powered notifications keep them informed, and when questions go deeper, live agent handoffs are smooth and fast.

Impact: higher resolution rates, improved CSAT.

Need to update a delivery? Quiq’s retail automation platform makes it easy. Customers can reschedule, request updates, or add special instructions—all in a quick, digital exchange.

Impact: reduced customer frustration, improved AHT.

Returns and exchanges made simple. Quiq’s AI offers clear choices, and agents can jump in with full context when needed.

Impact: customer effort score improves, average handle time is reduced.

Make loyalty, subscriptions, and gift card checks a breeze. Customers manage updates effortlessly—keeping every interaction smooth and rewarding.

Impact: customer lifetime value increases.

Help customers troubleshoot product issues with Quiq’s agentic AI—flexible, not hard-coded. From diagnosis to solutions, the experience is clear and customer-first.

Impact: frustration decreases, brand loyalty strengthens.

Learn which two Quiq AI features led to a national furniture retailer’s largest chat sales day in the company’s history, with a record-breaking 10% of total daily sales attributed to Chat.

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Step into the future of AI in retail.

From check out to returns or exchanges, customers expect exceptional service that is personal, efficient, and memorable. With Quiq’s agentic AI solutions tailored for retail, your team can meet and exceed these expectations – all while reducing costs, streamlining operations, and fostering loyalty.

Benefits you can count on:

Save time and resources

Move past basic automation—let agentic AI handle multistep workflows like order tracking, returns, and FAQs with ease.

Boost revenue

Boost sales with personalized upsells, cross-sells, and product picks that hit the mark.

Improve satisfaction

Deliver 24/7 concierge-grade self-service across voice, email, chat, SMS, Apple Messages, WhatsApp, and more.

Scale without burnout

Handle peak seasons without extra hires or slower SLAs—fast, reliable service that keeps customers happy when it matters most.

Molekule’s CSAT score increased by 42% after implementing Quiq.

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Built for CX. Expertly tailored for your brand.

Leading brands and retailers trust Quiq’s AI for retail operations.

Quiq integrates with your customer data, product catalog, and order management systems to deliver real-time answers in fast-moving retail environments. From abandoned carts to subscription updates, Quiq adapts to your team’s workflows—never one-size-fits-all.

Effortlessly assist customers with AI that provides proactive communication at every step—from order confirmations and shipping updates to post-purchase support and returns or exchanges.

When human help is needed, Quiq seamlessly escalates to contact center agents who gain real-time AI recommendations, sentiment insights, and task automation to elevate service without effort.

Engage shoppers on their preferred channels with intelligent messaging across voice, email, web chat, SMS, and popular messaging apps. Never miss an opportunity to connect with your customers—wherever they are.

Upselling and cross-selling have never been easier. From tailored product recommendations to complementary add-ons and exclusive promotions, Quiq’s AI helps you uncover new revenue streams while creating unforgettable shopping experiences.

Reduce response times and streamline operations with always-on AI that effortlessly handles complex, multi-step tasks like processing orders and managing returns. Give your team more time to focus on high-impact customer interactions.

Designed from the ground up for enterprise needs, Quiq’s SOC-II certified platform implements cutting-edge safeguards, ensuring your operations remain secure and consistently available.

Cut through the noise with all your metrics in one place. Quiq’s powerful reporting consolidates every channel and crucial KPI, providing a complete, actionable view for AI and human agents alike.

Your AI-powered CX strategy starts here.
Let’s build it together.

Quiq’s agentic AI for retail brings agility and innovation to customer interactions. Whether you build your own AI agents in our AI Studio, partner with our experts, or go turnkey, every solution is tailored to your unique business needs.
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Related resources

AI-Readiness Self-Assessment

How to Identify + Evaluate Agentic AI Use Cases: A Blueprint for CX Leaders

AI-Ready CX: A Leader’s Guide for Change, Adoption, and Impact