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Current Large Language Models and How They Compare
From ChatGPT and Bard to BLOOM and Claude, there is a veritable ocean of current LLMs (large languag...
The Truth About APIs for AI: What You Need to Know
Large language models hold a lot of power to improve your customer experience and make your agents m...
Going Beyond the GenAI Hype — Your Questions, Answered
We recently hosted a webinar all about how CX leaders can go beyond the hype surrounding GenAI, sift...
How Does Data Impact Optimal AI Performance in CX? We Break It Down.
Many customer experience leaders are considering how generative AI might impact their businesses. Na...
Google Business Messaging is Ending – Here’s How You Should Adapt
Google Business Messaging (GBM) has long been one of the primary rich messaging channels for Android...
Does Quiq Train Models on Your Data? No (And Here’s Why.)
Customer experience directors tend to have a lot of questions about AI, especially as it becomes mor...
Does GenAI Leak Your Sensitive Data? Exposing Common AI Misconceptions (Part Three)
This is the final post in a three-part series clarifying the biggest misconceptions holding CX leade...
Will GenAI Hallucinate and Hurt Your Brand? Exposing Common AI Misconceptions (Part Two)
This is the second post in a three-part series clarifying the biggest misconceptions holding CX lead...
Is Your CX Data Good Enough for GenAI? Exposing Common AI Misconceptions (Part One)
If you’re feeling unprepared for the impact of generative artificial intelligence (GenAI), you’r...
9 Top Customer Service Challenges — and How to Overcome Them
It’s a shame that customer service doesn’t always get the respect and attention it deserves beca...
Everything You Need To Know About The Role Of Vector Databases In AI for CX
All businesses are influenced by the emergence of new technologies, and contact centers are no diffe...
5 Tips for Coaching Your Contact Center Agents to Work with AI
Generative AI has enormous potential to change the work done at places like contact centers. For thi...
4 Reasons Why Every Hotel Needs an AI Assistant
Artificial intelligence (AI) has been all the rage for the past year, owing to its remarkable abilit...
The Ultimate Guide to RCS Business Messaging
From chiseling words into stone to typing them directly on our screens, changes in technology can br...
AI Gold Rush: How Quiq Won the Land Grab for AI Contact Centers (& How You Can Benefi...
There have been many transformational moments throughout the history of the United States, going bac...
Google Business Messages: Meet Your Customers Where They’re At
The world is a distracted and distracting place; between all the alerts, the celebrity drama on Twit...
6 Amazing Examples of how AI is Changing Hospitality
Recent advances in AI are poised to bring many changes. Though we’re still in the early days of se...
Why Your Business Should Use Rich Messaging
A Brief Overview of Rich Messaging Along with Eminem and Auto-Tune, text messaging was just becoming...