• Don't miss our webinar: Take Your Omnichannel CX to New Heights: How Spirit Airlines Is Upgrading Self-Service with Agentic AI  Watch now -->
QuiqQuiq

ON-DEMAND WEBINAR

Inside Roku’s Self-Service Success: Scaling CX with Agentic AI

What if you could scale CX without sacrificing quality—or manually scripting every conversation flow?

Watch for a behind-the-scenes look at how Roku, the #1 streaming platform in North America, uses agentic AI to deliver personalized, high-quality self-service. Learn how they overcame complex support challenges while improving containment and efficiency.

In this on-demand session, you’ll discover how Roku:

  • Achieved high self-service containment rates without flowchart fatigue
  • Uses agentic AI to handle complex inquiries with minimal handoffs
  • Integrates data and systems for seamless, personalized support
  • Scales service and support across millions of customers and a vast ecosystem of hardware, software, and streaming services
  • Drives efficiency and customer satisfaction simultaneously

Listen and learn directly from Matthew Feinstein, Director of Product Management at Roku, and explore what agentic AI can do for your customer experience.

Please accept marketing-cookies to watch this video.

Speakers

Matthew Feinstein
Director of Product Management
Roku

Matthew Feinstein is Director of Product Management at Roku, where he leads product and program management for customer service technologies. With over two decades of experience, he specializes in driving innovation at the intersection of user experience, technology, and operational efficiency.

At Roku, Matthew is leading the transformation of the company’s end-to-end support experience—most notably the development and launch of Roku’s first large language model (LLM)-powered customer service bot—alongside broader efforts to modernize support tools, systems, and content platforms.

Prior to Roku, Matthew led customer service product management at Amazon, launching support experiences across Alexa, Fire TV, and other digital services. He also held product leadership roles at Cisco Systems and Sling Media, where he managed a wide variety of enterprise and consumer technology products.

In this session, Matthew will share Roku’s journey in deploying an LLM-powered support bot in partnership with Quiq, highlighting key lessons, early results, and practical insights for scaling AI in customer support.

Max Fortis
Product Manager
Quiq

Max Fortis is a product manager at Quiq, and has been working in the conversational AI and messaging space for the last half decade. Prior to joining Quiq, Max worked as both a product manager and UX designer at Snaps, an enterprise conversational AI company.

Toby Chadwick
Sr Enterprise Customer Success Manager
Quiq

Toby Chadwick is a Customer Success Manager at Quiq with more than 10 years of experience in CS and CS Leadership in both the conversational AI and FinTech spaces. Prior to joining Quiq, Toby worked in various CS Leadership roles at Donnelley Financial Solutions, a leading provider of regulatory and deal technology solutions.