Quiq enables service providers across home security, field services, subscription-based programs, and more to connect with customers across channels, reducing costs and boosting satisfaction with custom AI agents and an AI-powered Digital Engagement Center that balances self-service and human support.
Turning appointments and interactions into customer loyalty: a sampling of consumer services use cases powered by Quiq.
Confidently automate customer service with AI for consumers, using custom-built agents that provide personalized, on-brand interactions. Your AI handles complex, multi-step tasks based on your policies and systems. When human support is needed, it seamlessly hands off with full context, ensuring a fast resolution without repetition.
Streamline appointment management with real-time arrival updates, timely reminders, and easy self-service. Reduce no-shows and check-in calls while giving customers the flexibility to modify or cancel appointments—clearly, conveniently, and on their terms.
Give customers the freedom to manage their subscriptions or plans, including upgrading, downgrading, or pausing services, reducing churn in the process.
Allow customers to easily update their profiles, from changing contact details to adjusting preferences. Provide clear billing explanations and securely process payments.
Deliver flexible, guided diagnostic tools to help customers resolve a wide range of frequent issues on their own, reducing reliance on support staff and minimizing the need for in-person service calls.
Quickly address inquiries about services, pricing, or policies across voice, email, and digital platforms, improving resolution rates and delivering fast, accurate responses.
Quickly generate and provide quotes, driving lead conversion and sales efficiency.
Simplify the booking process, enhancing schedule fill rates and customer effort scores.
Identify opportunities to increase average order value and lifetime value through targeted, proactive AI-driven offers.
Boost recurring revenue and customer retention by promoting ongoing plans.
Engage proactively to discuss renewals and reduce churn, ensuring steady recurring revenue growth.
