Web Chat Software

Connected customers expect their favorite websites to have a chat function for easy access to customer service, but that’s not all web chat software has to offer. Teams can proactively interact with visitors to give suggestions, explore offerings, and guide transactions. The ability to connect about everything from customer service to product inquiries makes shopping quick and seamless—increasing conversion rates and customer satisfaction.

Adding personalization to your web chat will elevate your customer experience from good to unforgettable. Quiq’s live web chat software makes personalizing messages easier by providing insight into the behavior and interests of website visitors with features like:

• Visitor tracking: Shows which web page the customer is on and gives insights into their interests based on their search history
• Chat history: Helps agents and managers keep track of past web chat conversations and simplifies e-commerce support
• Chat routing: Ensures conversations are directed to the right agent or bot
• Sentiment analysis: Lets agents see which conversations are going well and which may be at risk
• Chat continuation: Conversation picks up where it left off if a visitor returns

A website is open for business 24 hours a day, and with customers distributed around the world, businesses need a way to provide attentive service at any hour. Combining chatbots with human agents allows teams to manage a higher number of customer inquiries at any time of the day. Quiq’s customer engagement platform easily integrates chatbots for a seamless customer service experience.

Quiq’s multi-channel business messenger software is packed with features to help your business boost sales and engage with shoppers on the platforms they prefer. For consumers, Quiq’s software makes interacting with customer service enjoyable and straightforward. Behind the scenes, the software allows employees to:

• Simultaneously engage with multiple customers across multiple channels
• Preview what customers are typing to provide answers more quickly
• View previous conversations to ensure the highest level of customer satisfaction
• Work alongside bots to streamline customer service conversations

And with no software or plugins to install, your web chat solution can be up and running in 24 hours.